Pros
This is an outstanding company to work for. There’s so much opportunity for anyone who puts their heart into what they do here. Training is extensive and there’s a lot to learn, but you have plenty of support and coaching to help you along your way. Benefits are really good and there’s plenty of companies that offer discounts to Progressive employees for a ton of different products and services. There’s a lot of growth and expansion in the company right now. If you can get into this company and want to make it a career, do it! During busy peak season, there are constant opportunities to work overtime and they encourage employees to sign up by offering gift cards and raffles for really nice prizes. Senior leadership will walk around a few times a month and pass out treats and snacks. They really are grateful for the hard work the reps are providing. They’ve all worked their way up from the bottom and know what you’re going through. I also like how they recognize promotions, anniversaries, and advancements as well as send hand-written thank you notes to the reps for all their hard work Large call volume can make you feel a little overwhelmed at times and there are a lot of customers to assist, but you just need to remember to take it one call at a time, one policy at a time. I don’t understand how others can comment negatively about Progressive. Perhaps they work for an agent’s office and not the actual carrier? I’ve never been treated negatively by anyone at this company, (coworkers or management), I’ve never felt talked down to, I’ve never felt micro-managed. Others who complain about feeling overloaded with work must not remember to take things one step at a time. Those who complain about being micro-managed must not be open to coaching and helpful suggestions to help their service skills. People who say it’s hard to move around or up in this business must not realize that you have to show you’re the right candidate for the position you want. They won’t just place someone in a position because that person wants it… they must have the skills, personality, and resume to back up that application. That’s how this company has done so well for so long. There are also some who complain about not having a work/life balance at Progressive. Again, I don't know where they get that from. They strongly discourage you from taking anything home for extra review/study and want you to keep work at work. They never tell you to take work home with you, even if you work from home. If you remember to take it one call at a time, one policy at a time, are open to coaching and improvement opportunities, and keep a mentality of providing service to others, you’ll do really well here. If you’re looking for “just a job,” you’ll want to look somewhere else.
Cons
Not every entry-level representative has their heart fully in what they do here.