Where to begin? When I began I was excited and looking forward to the modest pay bump this job offered compared to my previous job as a paralegal at a mid-sized firm. Within months everything changed as the claims piled on and Progressive's unrealistic version of a normal workload became clear. Within a relatively short period of time, you'll find yourself working 12 hour days, coming in early and staying late and coming in on weekends not even to catch up, but to be LESS far behind. It doesn't matter how organized you are or how good your time management skills are, you won't be able to keep up with the ridiculous volume of claims that flood in. Progressive is big on 'setting expectations' i.e. following up with customers but you won't be able to keep your commitments. Most of my coworkers are good people but almost everyone is miserable due to the workload. My supervisor openly admits that Progressive hires 'behind the curve.' Everyone who has been in claims for any number of years knows the truth - they have unrealistic expectations and know they are chronically understaffed. Those who hang on get promoted, only to have a different version of the same insane volume thrown at them along with ridiculous metrics. It's your classic publicly held company that only cares about the bottom line and meeting quarterly numbers to keep investors happy. Work environment is absolutely miserable other than being surrounded by generally good people to lean on and share in the misery. You will be blamed by upset customers for things entirely out of your control and hate just about every day of work. 'Find a job you'll love' is their current tag line for recruiting and my recommendation would be steer clear of a job in claims at Progressive entirely unless you have no other viable options. When one factors in all the overtime you have to put in, the pay is SIGNIFICANTLY less than jobs with comparable levels of responsibility and problem-solving skills required to be proficient. I have a second interview at a company that values work-life balance and will be putting in my notice as soon as I receive an offer.
