Progressive Insurance reviews

Initially you are hourly in Onboarding then Salary but will need to do unpaid overtime to "tread water" unless you just make decisions and move on. "On-call" style time is mandatory during part of the day called "Available" and requires you to act as a customer service rep while still doing your own job.

An unreal level of micromanagement Unrealistic goals Extremely heavy claim load Poor training Odd culture of claims handling You learn their claim-handling culture and expectations on-the-job All members of management are involved in your files and constantly set diaries with tasks for you to complete Everything is urgent snd needs to be completed ASAP Adjusters are tasked with having to rework and investigate coverage and liability (sometimes years after the date of loss) even after the prior adjuster conducted their own investigation. Their lack of a system/structure means that you’re not allowed to trust what the adjuster before you did- you basically have to rework the entire claims from day one upon receipt. The pretend to care about employee feedback, but nothing is ever done about it.