Progressive Insurance Claims Adjuster/Generalist reviews

However, if you are in Atlanta be prepared to get a full load of claims right after a couple weeks of training. I watched untrained people who were not ready to take on a full load of claims that were drowning in claims. The Atlanta management team does not train their reps but expect them to succeed and holds them accountable but not themselves. They don't even teach diary management. Only a few managers are on top of their game in Atlanta and help their teams. Most have been with the company forever and are just riding it out and padding their retirement. They find ways to ride their reps under the bus.

- Large workload - Metrics suck, and if you don't meet a metric, or are on the low end, even though you may excel at everything else, have more experience than other coworkers, you are still made to feel inferior and are unappreciated - If you use benefit leave for an illness, expect to have a red mark on your record, even though legally they can't do that - Typical office politics where management has their favorites - Tend to hire those straight out of college, like I mean taking in interns and hiring, or passing up skilled and experienced claims reps for the wet behind the ears, early 20-somethings - Don't take into account what you do for others to drive their metrics. Perhaps if they did take that into account and averaged it with your metrics, yours might be better - Need more leniency with taking days off when sick and unscheduled - Having to monitor the administration window of nobody is immediately available, therefore interrupting your train of thought regarding your claims - Having to take inbound loop calls while also working your own claims