Progyny felt like a dream come true at first. For me, joining the team came with a pay bump, a slew of amazing benefits, great health insurance, and most importantly- room for growth.
It’s now become a toxic workplace with unhealthy work-life balance, unrealistic expectations, and low morale.
Progyny’s big thing was always offering “white glove service” to their members. Upper management expects PCA’s to be the face of the company and always ask for “our help” in making the member experience a SUPER STAR one. But on the flip side, they continuously micro-manage, fail in offering adequate support and staffing, and have unrealistic metric and QA expectations.
They continue adding benefit offerings without having a team to fully support said programs, creating more work for already overwhelmed and burned out PCA’s.
“Help is coming” they say which then takes 6+ months and ends up being contract workers who either quit due to lack of support or have no idea how to properly work as a PCA.
Recently, they’ve given what seems like most of the long time PCA’s verbal warnings and write ups about call outs and call avoidance. Many of these instances, unfounded, or even completely unreasonable. Some PCA’s “fight” it and have these warnings removed from record but for most who no longer have the energy, it stays as is, which sets us up for failure and directly impacts bonuses, raises, and livelihoods.
They’ve rebranded to a “contact center” but don’t be bamboozled- this is a call center. You will take back to back calls with no designated time to work the backlog of cases or emails that continuously grow.
