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      Propelus

      Engaged Employer

      Propelus reviews

      3.1

      50% would recommend to a friend

      (62 total reviews)

      Julie Walker

      52% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Propelus has an employee rating of 3.1 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Propelus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      62 reviews
      2.0
      Feb 22, 2016

      Jacksonville Customer Service

      Ce expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked as a customer service representative (CE Expert) -- it was pretty easy once you got the hang of everything... unfortunately, at the time, there was zero training program aside from sitting and listening in on calls + taking notes if you were enthusiastic.

      Cons

      The "small company" structure really stuck out when I worked for CE Broker. No one to talk to about internal issues with other co-workers (HR was mainly just used for paperwork at the time) also, everyone was so busy that there was no one to ask a question to if you got stuck, and having had no formal training (see PROS) or clear management structure at CE Broker, as a cust. serv. rep you're kind of left to just tread water until you can think of something to make the poor caller calm down while you research an answer.

      avatar
      Propelus Response
      10y
      I am very excited to say that we have a new Support Center manager who has been doing a fantastic job implementing positive changes since she joined our team. Not only has our new hire training process been fine tuned, but she has also developed ongoing training programs for continued growth for our CE Experts. In the past, the Support Center Manager had the challenging task of both providing service to our customers AND managing the team. Now, our current manager is able to devote her time to managing and supporting our employees. We’ve also developed Team Lead positions which previously did not exist in the Support Center. This new structure gives our CE Experts multiple levels of support when needed. Thankfully, our “small company” structure allows us the benefit of being able to have an open door policy for communication. Each person in the company has a direct link to our CEO and all other members of management. Our team here at CE Broker is better than ever and thanks to them, we continue to learn and improve every day! - Bonnie Cobb
      1.0
      Jan 3, 2016

      CE Expert

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      Low cost health Insurance offered

      Cons

      Paid monthly on the 31st. Management does not care about people. Job is low pay and you are paid MONTHLY. So, forget about being paid on time for Thanksgiving, Christmas etc.. becos pay date is on the 31st. 401k contribution is a measly 2.5% company match that is vested over 5yrs! Family owned business that is too successful to care about employees CEO - Brian Solano is young and entitled.. again to big to care

      avatar
      Propelus Response
      10y
      Thank you for your feedback, this motivates me to work harder to communicate to our team the details of our awesome benefits, including the 401k match program. CE Broker actually matches 25% of your contribution. Meaning they will contribute a quarter for every dollar you put in. The maximum match for the year is established at 2.5% of your annual compensation. Sorry for the confusion! Fidelity is a great resource to reach out to for retirement planning if you have any questions. In regards to budgeting to accommodate a monthly paycheck, I would be happy to sit down with any employee and brainstorm solutions to make the transition to this pay structure easier. - Bonnie Cobb
      3.0
      Sep 15, 2015

      Little Company, Big Ego

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Exposed to a variety of tasks throughout the work day and overall time on the job. Special projects are assigned, which makes the work more dynamic. Some flexibility in schedule.

      Cons

      Invisible management structure, minimal feedback on job performance, little company mentality with big company frontage, stuffy work environment.

      Viewing 58 - 60 of 62 Reviews
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      ReviewsPropelus reviews

      Glassdoor has 65 Propelus reviews submitted anonymously by Propelus employees. Read employee reviews and ratings on Glassdoor to decide if Propelus is right for you.