Proservice Hawaii reviews

Thank you for your feedback. This feedback was painful to read, and isn't all true, but the underlying frustration and pain that you experienced is real, and I'm deeply sorry for it. The pandemic driven shutdown and change to Hawaii, and to our business, affected all of us in ways we couldn't imagine just 18 months ago. We did amazing work for our clients and supported them with incredible service throughout the pandemic, from the March shutdowns through the recent surges of reopening and ERC. This work to support our clients and their 40,000 employees has been incredibly intense. It was like doing a sprint, but it lasted 15 months. The toll on all of us was hard, and one area that suffered was our ability to "see" and address some challenges that have come up for our people in a few of our service teams. I agree with the feedback provided - we missed on hearing some employee feedback and acting fast enough on it. Pre covid we would have heard and seen this in the office, and we missed. We are now working on ways to improve this as we continue to adapt and learn in this remote / hybrid work world. We are intensely focused on working with our people on these challenges now. To address a few of the other issues raised, ProService has always had investors that have helped the company grow and succeed. This is why ProService has been one of the most successful companies in Hawaii, growing over 10 fold in the past 15 years. We are lucky to have great, supportive long term investors who help us drive innovation to serve our clients. They make us better and supported us in the pandemic when we offered clients rebates and invested heavily in ramping services for our SMB clients during their time of crisis. This is why we are now significantly larger in staff than pre-pandemic, and these were great things we achieved for our clients during the pandemic. The execution miss in supporting some of our employees was purely an execution miss that me (Ben) and our executive team are responsible for and which we are committed to fixing. As for some stats, during the pandemic we had extremely low voluntary turnover, and as the pandemic has eased, our voluntary turnover has actually been 10% lower than national benchmarks. This year, over 25% of our new hires are referred by current employees and we have had more ProService alumni (ex-employees) return in 2021 than in any prior year. In addition, we don't provide self service technology and that's not our offering. We provide a technology enabled service, and our business approach is to rapidly bring to market solutions that support the needs of our clients, get feedback from clients and employees, and continuously improve based off this feedback. This speed to market brings change and opportunity for our staff, which are opportunities to learn and grow, and deliver what our clients want and need. This is why we have been so successful in the long term and why we were so successful this year and last supporting clients with the many special programs, like PPP, ERC and the pandemic rebates, and why we have had such a special, high performing culture where people can learn, be challenged, and grow. Lastly, with regards to pay, ProService has a long history of giving employees opportunities to grow and having employees who seize that opportunity grow their pay at above market rates. This year was no exception and our average raise was well above inflation, with high performers receiving even larger raises. I truly wish you the best as you continue your career. I am sorry for your frustration and that we failed you at the end of your time with us. I hope that with time you'll look back and see positives from your experience here. -Ben Godsey, President and CEO