Is Quantum Health a good company to work for?

Quantum Health has an overall rating of 2.9 out of 5, based on over 675 reviews left anonymously by employees. This rating has decreased by 11% over the last 12 months. 40% of employees would recommend working at Quantum Health to a friend and 37% have a positive outlook for the business. The best reviews about Quantum Health have been left by employees working as Claims Specialist , Manager and Client Manager .

Does Quantum Health pay their employees well?

According to anonymously submitted Glassdoor reviews, Quantum Health employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Quantum Health. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Quantum Health?

40% of Quantum Health employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Quantum Health 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Quantum Health?

Patient Service Representative (69) , Care Coordinator (53) , PSR I (40) , Registered Nurse (20) , PSR (17) , Patient Care Coordinator (16) , Claims Specialist (10) , Client Manager (10) , Manager (10) , Customer Service Representative (8) , Software Engineer (8) , Utilization Review Nurse (8) , Medical Representative PSR (7) , RN Case Manager (7) , Team Lead (6)

What are the pros of working at Quantum Health according to real employee reviews?

"Fair hours and good benefits" ((in 47 reviews)); "Great people to work with" ((in 46 reviews)); "The people in the pod are wonderful and there is free food." ((in 28 reviews)); "Collaborative and good work life balance for the most part." ((in 19 reviews)); "Excellent training and fun environment." ((in 13 reviews))

What are the cons of working at Quantum Health according to real employee reviews?

"Poor Management, Unfair Treatment of Employees" ((in 28 reviews)); "Senior Leadership could be more transparent for changes within the organization." ((in 24 reviews)); "It seems that clinical managers have less stringency applied to their metrics because they are a little more difficult to hire which has created a “mean girls” situation in some cases." ((in 21 reviews)); "No work from home available" ((in 13 reviews)); "With growth, that means hiring middle and upper management from without—however those hired externally are getting paid far more than those who have loyally worked for years for the same position." ((in 7 reviews))

What are employees saying about Quantum Health layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Quantum Health layoffs and their outlook for job security at Quantum Health in 2026.

What are the top reviewed Quantum Health locations?

Dublin , Columbus , Worthington , Charlotte , Chicago , Kansas City , Brentwood , Clarksville , Westerville , Denver , Vancouver , Glen Mills , Mango , Yah-ta-hey , Kansas City

Quantum Health reviews

2.9

40% would recommend to a friend

(649 total reviews)

Dayne Williams

39% approve of CEO

37% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

3.0

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.5

Senior management

Quantum Health has an employee rating of 2.9 out of 5 stars, based on 649 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Quantum Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

649 reviews

1.0

Nov 7, 2025

Once a great place to work — now a toxic environment.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are still some incredible people at Quantum Health who care deeply about the mission and about helping members. The company once had a strong culture of collaboration, support, and innovation — but unfortunately, that spirit has faded. Kara Trott’s Quantum is fading away,

Cons

New leaders have made some bad hiring decisions creating a toxic and unstable environment especially among Sales Ops. Communication is poor, decisions are inconsistent, and talented employees are dismissed or told to just follow orders. After a major layoff earlier this year, most of the best talent either left voluntarily or are actively seeking new opportunities. Morale is low, and trust in leadership has all but disappeared. Workloads have increased while transparency and respect have decreased. The “people-first” culture Quantum used to be known for is replaced by politics, favoritism, and fear.

Quantum Health Response

8mo

Thank you for taking the time to share your feedback. We truly value hearing from our current Warriors and understand that times of transition can create both opportunities and challenges. Our mission has always been grounded in caring for our members and retaining and supporting the Warriors who make that possible every day. Your feedback about communication and culture is important and has been shared with our leadership team. We appreciate your continued dedication to our mission of caring for our members, and we encourage you to reach out to HR or your leader directly if you’d like to discuss your experience further. -Felicia Taylor, CHRO

1.0

Oct 31, 2025

Toxic Environment and Dehumanizing Work Conditions

Care coordinator

Recommend

CEO approval

Business Outlook

Pros

Hybrid after 6 months Starbucks on site

Cons

Working at the call center was emotionally and mentally draining. You handle heartbreaking calls — like patients being denied cancer medication or life-saving infusion treatments — and are expected to immediately take another call without time to process. The company claims to support mental health with “sanctuary rooms,” but using them counts against your metrics, discouraging anyone from taking a breather after tough conversations. Even bathroom breaks are timed, which feels dehumanizing and humiliating. After a mass layoff, they reposted the same positions for $4 less per hour, showing just how replaceable and undervalued employees truly are.

Quantum Health Response

8mo

Thank you for taking the time to share your experience. At Quantum Health, we care deeply about fostering a positive, balanced, and respectful environment where every Warrior feels supported and valued. We’re sorry to hear your experience didn’t reflect the standards we strive to uphold. We continuously evaluate our practices around scheduling, workload, and team support to ensure they align with our mission and ICARE values. Feedback like yours helps us identify opportunities to improve consistency and reinforce the culture we’re proud of. We’d welcome the opportunity to better understand your perspective. Please reach out to HR, me, or your manager so we can learn more and continue making Quantum Health a great place to work for all. – Heather Harper, Quantum Health

4.0

Oct 21, 2025

Great company with growing pains

Marketing employee

Recommend

CEO approval

Business Outlook

Pros

Encouraging fellow employees with a thoughtful view on the positive. There are paths to promotion, and engaging in learning/leadership is encouraged.

Cons

Rapid growth and high turnover have led the overall environment to be unsettled. You don't know if you are the next position to be eliminated or how soon your boss will leave the company. This instability has worsened over recent years as veteran employees have moved on.

Quantum Health Response

8mo

Thank you for your candid feedback. We are growing and evolving quickly as is the world around us, which I know can be challenging. I appreciate your feedback and wish you the best in your future endeavors. - Nancy Sansom

Viewing 37 - 39 of 649 Reviews

Jobs at Quantum Health

Patient Service Representative

IT Services Specialist II, Service Desk

Total Cost of Care Strategy Lead

United States

View job

VP Health Plan Market Strategy

Quantum Health

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Once a great place to work — now a toxic environment.

Toxic Environment and Dehumanizing Work Conditions

Great company with growing pains

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