Pros
Great company mission. Great salary.
Cons
Weak, ineffective leadership. Shaky outlook. I had two job offers when I went to interview at Quantum Health. Near the end of my interview, I was shown a letter the company had received from a man whose wife had passed away. In it, he thanked all the people who had worked tirelessly to help his wife get the care and comfort she needed. It brought tears to my eyes. I was offered a job on the spot. I took half a minute to think about it. I could sell dandruff shampoo, teeth whiteners, etc. (nothing wrong with that), or pitch big pharma or I could work for a company that received letters like the one I’d just read. For the next 4 years and 5 months I worked at Quantum Health. They were the most turbulent years of my career. During that time, I had a total of 9 leaders. One was dismissed soon after I arrived. There were 2 who were asked to please stop leading in less than a year. Another in less than two years. There were 2 who were strong, decisive and talented, but they moved on. Of the 3 remaining, one has years of proven experience, has won dozens of awards and best of all is a kind and caring person. That leaves 2 more. After years of hoping for change at the executive level, these two made me cry uncle. They have consistently confused market research with genuine insight, a handful of tactics with a true a campaign. We are still rudderless. No strategy or unifying rally cry. In the meantime, we have a wild west collection of wildly disparate executions. One recent social post compared a healthcare journey without our navigation support to a road trip without GPS. Clever? No. On brand? Not even. Because comparing a battle against cancer or any other disease to a road trip is completely tone deaf. Our actions have been equally tone deaf. As a healthcare company, we recently packed a dozen or so people onto airplanes for a conference in a NYC hotel ballroom because it’s perceived as the biggest sales event of the year. Never mind the safety of our people during the biggest healthcare crisis of our generation. Why so many leaders? Why, for the most part, so incompetent? Maybe you’ve heard of something called hiring bias. In its broadest sense, this refers to decision-makers hiring people who best reflect themselves. I’m the 4th to quit in a department of fewer than 20 in less than a year. Speaking for myself, I came to a bridge too far. On the other side, competency and good judgement were expected but unreciprocated. This became a job to survive in rather than thrive at. I highly recommend job seekers look elsewhere for their next career move. One final note for all who may waver. Arguably, the biggest RTB/value proposition of Quantum Health is the health plan savings provided to clients. But for the past 7 consecutive years, medical trends have fallen. Do your research. Draw your own conclusions about security/long-term viability of this company.
