Pros
- Above minimum wage pay (base is $15.50/hour) - No weekend shifts - In-depth health insurance education in the training program. - Some very meaningful interactions with insurance members. - Upbeat culture. - Free snacks. - Many people are open to questions and genuinely want to help you find the answer.
Cons
- Very strict requirements for working from home. Only high risk people are considered for it and they are pressured to come back into the office. - Liberal use of mandatory overtime. - Misleading communication from leadership. - Intense and stressful calls from members and providers. - Management hired with little experience in health insurance while we're told to use them as resources when we get stuck or confused. - Instructed to misdirect members when they need to complain to their HR. - Client HRs will redirect members to us for questions we have no training or experience with. - Often times you will receive conflicting answers from management and resources. - When you can't help a member, it can be a very depressing experience. - Increasing pressure on efficiency that coincides with cuts to lunch times and other mandatory overtime. - Executives frequently break mask rules. Please wear a mask, Kara. Covid doesn't care how rich you are. - Sales departments give our clients unrealistic expectations. - The job is draining. You will come home too tired to do anything other than seek entertainment and sleep.
