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      Quest Software

      Engaged Employer

      Quest Software reviews

      3.3

      59% would recommend to a friend

      (1,225 total reviews)
      avatar

      Tim Page

      56% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      Quest Software has an employee rating of 3.3 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quest Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      1K reviews
      2.0
      Sep 11, 2017

      Dell Software -> Quest Software -> Restructuration x2

      Senior technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Shift is good, Monday to Friday, no weekend. - Pay is alright - Nice location nearby Mahon Point shopping center - Parking - Possibility to learn a lot. - No inbound phone calls, the engineer manages his workload and organisation.

      Cons

      - Difficult products to support as Dell did a very good sabotage before to sell the company (kill a futur rival) then bought EMC. - All the team are very short staffed resulting of a huge workload for the engineers. - Tons of scope of support added regularly without any reinforcement and still getting pressure from the management to work harder to get the metrics / KPIs. - Sales centered, customer centered, no consideration for the support engineers. - Lack of common sense and not taking the right choices when needed. - I would not advise someone with technical experiences to contact this company, however if you are a newbie wishing to work in the IT world it would be a fantastic first experience for a year or two before to be depleted of energy and motivation.

      2.0
      Sep 5, 2017

      Renewals Department

      Directeur éditorial/directeur d'exploitation
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people relatively laid back pay is decent work life balance is good vacation time is great you are immediately fully vested in 401K

      Cons

      Lack of communication of direction of company management makes decisions that are questionable The new owners cut a lot of staff and the result was that inbound volume was far too heavy to keep up with - add to that they implemented Salesforce.com for the team and then asked us to fix it for them when it went badly. Requests like this we were typically informed took priority over the inbound requests that were already difficult to keep up with anyway. Management in this department is uninspiring, they are all pretty new to management, don't seem to know much about employee development or care about the employees too much in general. There isn't much sales enablement as you will be asked to tackle heavily administrative tasks that they should have a support team doing There isn't really a training program No real room for upward movement, in an ideal world you would go to a new licensing sales job, but they want to pay you less money overall to be "promoted" to that team You have a team quota with a large team. It is not ideal, it makes "commissions" seem very low, and it makes the quota feel insurmountable

      avatar
      Quest Software Response
      8y
      It sounds like you experienced all the drawbacks of the divestiture and none of the positive impacts. Some of those include a much smaller organization and leadership team, allowing us to make very quick changes when something isn't optimized. There has been significant change in the Columbus based Renewals Team over the last 90 days including compensation, promotions from within, process clean up and sales enablement. It's a very different environment and feedback from employees is positive and upbeat. Good luck as you search for your next opportunity!
      3.0
      Aug 29, 2017

      Tough change in ownership from Dell to Private Equity

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Products do what they are designed to do. (unfortunately, not all software companies can say this). Products solve real problems faced by IT operations. Many customers are loyal to the brand.

      Cons

      New private equity owners are driving out costs and starving innovation as a consequence. Development and marketing are slowly but surely being starved. Growth in new license sales is slowing. Maintenance renewals are keeping the company afloat.

      avatar
      Quest Software Response
      8y
      I completely agree that Quest has products that do what they are designed to do - and very well. There is a miscategorization of cost reductions following the divestiture from Dell. Staff reductions resulted from two things: the change in organization to accommodate a Go to Market structure focused on business units and the difference between the needs of a 150,000+ employees company versus a much smaller company. Quest is investing in growth through product development. Our results were sufficient to pay a mid year bonus to employees. I see a very different company than you do. Best of luck in your new role.
      Viewing 943 - 945 of 1,225 Reviews
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      Glassdoor has 1,286 Quest Software reviews submitted anonymously by Quest Software employees. Read employee reviews and ratings on Glassdoor to decide if Quest Software is right for you.