Is R.R. Donnelley a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at R.R. Donnelley have rated their employer with 3.3 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at R.R. Donnelley with 2.8 out of 5 stars based on 104 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at R.R. Donnelley.

How happy are Customer Service (CSR) professionals working at R.R. Donnelley?

63% of Customer Service (CSR) employees at R.R. Donnelley would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Customer Service (CSR) professionals have also rated R.R. Donnelley with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 269 reviews)); "Good pay but not much else going for it." ((in 130 reviews)); "Good work life balance and flexible" ((in 112 reviews)); "The work environment was good" ((in 74 reviews)); "Friendly employees and leaders." ((in 71 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 217 reviews)); "No benefit and no room fir growth" ((in 210 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 169 reviews)); "The managers have no experience." ((in 57 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 57 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

3.3

63% would recommend to a friend

(104 total reviews)

Thomas J. Quinlan, III

84% approve of CEO

24% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Work/Life balance

3.2

Senior management

3.0

Career opportunities

2.8

Compensation and benefits

Customer Service (CSR) employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

104 reviews

3.0

Jun 1, 2015

CSRF

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No pressure, work security, work life balance

Cons

Managers behavior are too way too partial

3.0

Sep 2, 2014

What's a raise?

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

RRD is a good place to work. The position is challenging, yet fun, and the people that I work with are understanding and flexible.

Cons

While the company seems to have all kinds of cash to buy up any competition we have, they can't seem to financially reward their employees for a job well done. Sure, we get a BS email quarterly from the CEO, who tells us how grateful he is for us, it doesn't help at all with the rising costs of living, and it's getting very disheartening.

3.0

May 21, 2014

Good place for transition

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is better than most CSR jobs. Salary employees have flexibility in schedule. The work is not difficult at all.

Cons

Management is not around unless they have bad news or you are in trouble. There is favoritism for senior employees that disrespect others and get away with it. Worst part of this place is the coworkers.

Viewing 91 - 93 of 104 Reviews

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Client Service Professional - Packaging Focus

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R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

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Ratings by demographic groups

Reviews by job title

CSRF

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Good place for transition

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