Is R.R. Donnelley a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at R.R. Donnelley have rated their employer with 3.3 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at R.R. Donnelley with 2.8 out of 5 stars based on 104 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at R.R. Donnelley.

How happy are Customer Service (CSR) professionals working at R.R. Donnelley?

63% of Customer Service (CSR) employees at R.R. Donnelley would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Customer Service (CSR) professionals have also rated R.R. Donnelley with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 271 reviews)); "Good pay but not much else going for it." ((in 125 reviews)); "Good work life balance and flexible" ((in 115 reviews)); "Very good work environment to work with" ((in 81 reviews)); "Culture and the people is good and freedom is the main advantange" ((in 73 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 214 reviews)); "No benefit and no room fir growth" ((in 204 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 172 reviews)); "The managers have no experience." ((in 57 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 56 reviews))

R.R. Donnelley Customer Service (CSR) reviews

3.3

63% would recommend to a friend

(104 total reviews)

Thomas J. Quinlan, III

84% approve of CEO

24% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (104 reviews)

Ratings by demographic groups

Race / Ethnicity

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Disability

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Customer Service (CSR) employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

Reviews by job title

104 reviews

2.0

Mar 15, 2014

I found working at RR Donnelley to be frustrating. It was a dead end job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a good company to gain experience from

Cons

Management doesn't care for the core employee's. Very little company communication with workers.

5.0

Feb 8, 2014

Well designed, supportive resources, challenging enterprise and always learning new things

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

transparent fair system, with magnificent prospects. a wonderful team with lots to learn. all in all a positive good and open platform for comradery and bravado

Cons

this is the fairest of them all. people suck up and sink low. for power they will never attain.there is never a guarantee that your job is safe there. unless youre made permanent. then its harder to sack you.

2.0

Jan 10, 2014

No growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very knowledgeable staff, flexible managers

Cons

No room for growth or advancement. In fact, the company stifles their employees as they only seem concerned about shareholders. No raises, no bonuses.

Viewing 94 - 96 of 104 Reviews

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Jobs at R.R. Donnelley

Client Service Professional - Packaging Focus

Customer Service Account Specialist

Customer Account Assistant

Print Production Spec - Client Service Representative 1st Shift

R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I found working at RR Donnelley to be frustrating. It was a dead end job.

Well designed, supportive resources, challenging enterprise and always learning new things

No growth

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