Is R.R. Donnelley a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at R.R. Donnelley have rated their employer with 3.3 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at R.R. Donnelley with 2.8 out of 5 stars based on 104 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at R.R. Donnelley.

How happy are Customer Service (CSR) professionals working at R.R. Donnelley?

63% of Customer Service (CSR) employees at R.R. Donnelley would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Customer Service (CSR) professionals have also rated R.R. Donnelley with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 271 reviews)); "Good pay but not much else going for it." ((in 125 reviews)); "Good work life balance and flexible" ((in 115 reviews)); "Very good work environment to work with" ((in 81 reviews)); "Culture and the people is good and freedom is the main advantange" ((in 73 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 214 reviews)); "No benefit and no room fir growth" ((in 204 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 172 reviews)); "The managers have no experience." ((in 57 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 56 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

3.3

63% would recommend to a friend

(104 total reviews)

Thomas J. Quinlan, III

84% approve of CEO

24% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Work/Life balance

3.2

Senior management

3.0

Career opportunities

2.8

Compensation and benefits

Customer Service (CSR) employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

104 reviews

1.0

Nov 7, 2013

Nightmare Experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was okay, that's about it.

Cons

Expensive benefits. Old boy culture with clueless, ruthless management. Atmosphere of harassment, intimidation and bullying. No sick leave. If you do get sick, you live in fear of losing your job until you're better. Some good co-workers, but all lived in fear and resentment. Any concerns or complaints are ignored. The HR department is a joke, If you complained to HR about anything, you were labeled a "loose cannon" and would be targeted and eliminated.

1.0

Oct 14, 2013

The company was MUCH better before bought by RR Donnelley

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

One of the few place to work in that area

Cons

RRD does not care about employees. Health care went through the roof after their purchase of Perry Judds and they took away a lot of things that made Perry Judds great

3.0

Jun 11, 2013

Good

Account manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are good. People are nice.

Cons

No work-life balance. Advancement opportunities are very limited.

Viewing 97 - 99 of 104 Reviews

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Jobs at R.R. Donnelley

Customer Account Assistant

Customer Service Account Specialist

Technical Support Manager (Hybrid)

Client Service Professional - Packaging Focus

Print Production Spec - Client Service Representative 1st Shift

R.R. Donnelley reviews FAQs

R.R. Donnelley reviews R.R. Donnelley Customer Service (CSR) reviews

R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nightmare Experience

The company was MUCH better before bought by RR Donnelley

Good

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