R1 RCM reviews

I am part of the large (2300+) group of employees outsourced by Intermountain Healthcare to R1 RCM. From the moment the annoucement was made, leadership at both R1 and IHC have purposefully withheld information regarding the expected changes, reneged on promises that were made, and flip flopped regarding PTO policies, leaving entire departments of people with no available PTO as we head into the flu season. Medical deductibles and out of pocket amounts DOUBLED during open enrollment with no forewarning from leadership. There is little to no room for advancement, employees outside of HQ in Chicago and India feel disconnected and forgotten, and the levels of micromanagement have increased to unsustainable levels. Despite press that states that 90% of employees accepted an offer with R1 at the time of transition, since that time (April 2018) I have witnessed over a 40% turnover in our department. Employee morale is at an all-time low, management seems to only care about maintaining their own positions, and expectations for the future are low. RUN, don't walk from R1. You can do better. Healthcare SHOULD do better.

The medical benefits this year are horrendous (for almost $150 a month you only get a high deductible insurance plan where you have to pay for every doctor visit and presciption in full until you reach the deductible of over $1.5k - so no more copays for doctor visits unless you can afford to pay for the premium plan of $300 a month), the pay (some people have been working with the company for almost a decade and only make a few dollars more than a new hire), ability to move up in the company (unless you are favored you will not get promoted - you can have years of experience with the company, great attendance, production, QA - however they will find any excuse to give it to someone with less experience that they prefer), training is a joke (most people do not get trained by an actual company trainer, mostly by a co-worker and the SOPs are extremely outdated), and the upper management which makes this job unbearable (if I was not able to work from home I would have quit over a year ago because of upper management).