Is RDI a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at RDI have rated their employer with 4.4 out of 5 stars in 30 Glassdoor reviews. This is a higher than average score with the overall rating of RDI employees being 4.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at RDI now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at RDI .

Does RDI pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at RDI with 3.3 out of 5 stars based on 30 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at RDI.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 64 reviews)); "flexible with work hours, and you can work from home." ((in 41 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Your not just a face or a number your a person..It’s an Awesome place to work!!" ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 53 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "low pay bad management" ((in 26 reviews)); "Also, FAVORITISM is a huge thing." ((in 17 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 16 reviews))

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RDI

RDI Customer Service Representative CSR reviews

4.4

93% would recommend to a friend

(30 total reviews)

Bronson Trebbi

90% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.0

Work/Life balance

3.7

Senior management

3.3

Compensation and benefits

Customer Service Representative (CSR) employees have rated RDI with 4.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. RDI is rated 23% above average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

3.0

Jul 16, 2023

Working with RDI

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

* Work from home * Employee incentives for OT * OT hours

Cons

* Contracts could stop at any moment, everyone gets let go. They call it "ramp down", and even the highest manager of the campaign could get let go.

4.0

Jul 3, 2023

Pleasure working here!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

RDI does strive to make you feel like it is a family unit . They have almost always attempted to accommodate to my schedule needs but also depended on company needs and hours of operation. Always have events that include family or work place & make it feel like you are included. Attire, is casual but on occasions we are required to be business casual. Tattoo friendly & hair color friendly ! transport assistance through RTC Rides.

Cons

Training in a new campaign can be overwhelming at times, but depending on the campaign and client requirements some training I felt were a good time frame and somewhat organized . other trainings you get information jammed down and is completely disorganized. Also wish we can do more Mock Calls practice before hitting the floor or phones with real customers . We don’t get enough of that in my opinion .

RDI Response

Thank you so much for taking the time to write this review! We are so glad to hear you are happy being a part of the RDI family. We will take your training suggestions to our Learning and Development team.

4.0

Feb 26, 2023

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The environment is very great and the staff really treats you like family

Cons

Hourly wage is to small

RDI Response

Thank you so much for this review! We love being able to provide an environment that all of our employees can flourish in. RDI preforms evaluations after 90 days of employment and yearly reviews. With 80% of our leadership positions being internal promotions, we provide plenty of opportunity for growth which comes with, you guessed it – more money! Thanks again for your review and we look forward to your growth with us!

Viewing 19 - 21 of 30 Reviews

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RDI Customer Service Representative CSR reviews

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Pleasure working here!

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