Is RDI a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at RDI have rated their employer with 4.4 out of 5 stars in 30 Glassdoor reviews. This is a higher than average score with the overall rating of RDI employees being 4.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at RDI now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at RDI .

Does RDI pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at RDI with 3.3 out of 5 stars based on 30 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at RDI.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 64 reviews)); "flexible with work hours, and you can work from home." ((in 41 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Your not just a face or a number your a person..It’s an Awesome place to work!!" ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 53 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "low pay bad management" ((in 26 reviews)); "Also, FAVORITISM is a huge thing." ((in 17 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 16 reviews))

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RDI

RDI Customer Service Representative CSR reviews

4.4

93% would recommend to a friend

(30 total reviews)

Bronson Trebbi

90% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.0

Work/Life balance

3.7

Senior management

3.3

Compensation and benefits

Customer Service Representative (CSR) employees have rated RDI with 4.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. RDI is rated 23% above average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

30 reviews

4.0

Jul 20, 2022

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

i like it and it is a job where the time goes by fast

Cons

working with the elderly on great call can be challenging at times

3.0

Apr 23, 2022

RDI is an okay place-Oxford, OH

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Management was pretty decent at this location. Always willing to try and work with you. Overall culture was a lot of fun. They always did activities. Now they offer work from home for some projects.

Cons

The oxford location is not meant to be a call center. The building is extremely tiny and very loud. It makes it difficult to hear customers. Although now that they are work from home it doesn't seem to be an issue. Parking was another major issue. Parking lot not very big and you might have to park down the street at Walgreens. While the pay is above min. wage, it could still be higher.

3.0

Sep 14, 2021

Still Here

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The people you work with are great and friendly

Cons

Pay is a joke, insurance is even worse at 400 bi weekly for family.

RDI Response

We appreciate your thoughts and dedication to the team! We are always reviewing our compensation and benefits to ensure we’re remaining competitive in the marketplace and specific to skill set, as well. We see you’re still an employee with us; please reach out to our leadership directly so that we can help to directly support you!

Viewing 25 - 27 of 30 Reviews

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RDI Customer Service Representative CSR reviews

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CSR

RDI is an okay place-Oxford, OH

Still Here

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