A part-time holiday job that turned out to be a great pleasure
Pros
• The on-boarding and training process was impressive • For several days the managers presented every detail of what was expected of the staff • Formal training was delivered effectively and time give to practice and make errors • When new employees ask the “dumb” questions everyone is happy to help and did not judge • The processes and procedures are well defined and documented. They admit when a process need to be improved but have a reasonable answer to every situation for the present moment. • Positive attitudes! The only place I’ve ever worked where there wasn’t really a rumor mill that I could detect • When I messed up they handled it professionally and avoided making me feel bad about myself • From employee to store manager, the people were truly fantastic
Cons
• The corporate IT staff is working on it, but the tools were aging and slowed the delivery of customer service • Hours are competitive and subject to the cycles of retail and the local store