Is ROI Call Center Solutions a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ROI Call Center Solutions have rated their employer with 3.4 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of ROI Call Center Solutions employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at ROI Call Center Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ROI Call Center Solutions .

Does ROI Call Center Solutions pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ROI Call Center Solutions with 2.4 out of 5 stars based on 26 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ROI Call Center Solutions.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Agent (4) , Call Center Representative (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 7 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 32 reviews)); "Poor training, created to set you up to fail no matter what." ((in 15 reviews)); "The pay and benefits are abysmal" ((in 12 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions Customer Service Representative CSR reviews

3.4

52% would recommend to a friend

(26 total reviews)

Rob Schow

58% approve of CEO

36% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.8

Career opportunities

2.4

Compensation and benefits

Customer Service Representative (CSR) employees have rated ROI Call Center Solutions with 3.4 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. ROI Call Center Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

2.0

Feb 22, 2022

Okay but things change a lot.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy work and fun team members

Cons

Schedule changes and low pay

5.0

Feb 20, 2022

Don't waste your time.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home remote job

Cons

The pay is horrible (12.50/hr). The training is inadequate. No PTO, benefits package is a joke. The top tier health insurance package only covers preventative care. For $77/pay period for one person. Company issued equipment is 6+ years old. They will fire you for the smallest reason. Or no reason. Rampant nepotism and favoritism. They will say there is room for advancement but there isn't. Its a 1 star company but I rated it 5 star in hopes people actually see this and run far away from this company.

1.0

Feb 16, 2022

pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home , not needing a baby sitter

Cons

pay to little , they get mad if you have to go to restroom outside of your breaks

Viewing 16 - 18 of 26 Reviews

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ROI Call Center Solutions reviews FAQs

ROI Call Center Solutions reviews ROI Call Center Solutions Customer Service Representative (CSR) reviews

ROI Call Center Solutions

ROI Call Center Solutions Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Okay but things change a lot.

Don't waste your time.

pay

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