Is ROI Call Center Solutions a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ROI Call Center Solutions have rated their employer with 3.4 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of ROI Call Center Solutions employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at ROI Call Center Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ROI Call Center Solutions .

Does ROI Call Center Solutions pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ROI Call Center Solutions with 2.4 out of 5 stars based on 26 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ROI Call Center Solutions.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Agent (4) , Call Center Representative (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 7 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 32 reviews)); "Poor training, created to set you up to fail no matter what." ((in 15 reviews)); "The pay and benefits are abysmal" ((in 12 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions Customer Service Representative CSR reviews

3.4

52% would recommend to a friend

(26 total reviews)

Rob Schow

58% approve of CEO

36% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.8

Career opportunities

2.4

Compensation and benefits

Customer Service Representative (CSR) employees have rated ROI Call Center Solutions with 3.4 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. ROI Call Center Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

26 reviews

5.0

Jan 4, 2022

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good home/work balance, supportive staff, comprehensive training,

Cons

Been here 4 months so far - no cons for myself

4.0

Jan 4, 2022

Fabulous

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working from home and an amazing support team to help you navigate any campaign you are on!

Cons

Hourly pay could be better and more competitive. Pay from campaign to campaign should never decrease. If you have reached a pay level, moving to another campaign for any reason should not lower your personal pay rate. Somewhere that needs to be absorbed and not by the employee who has earned the higher pay rate.

1.0

Sep 13, 2021

Don't do it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home, daily pay option

Cons

No PTO, no sick days, unless you are in the hospital there is no reason to take time off (that they don't pay you for) since you are working from home. 8.5 hour days can turn into 15 hour days before you know it. Management is untrained and power hungry.

Viewing 22 - 24 of 26 Reviews

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ROI Call Center Solutions reviews FAQs

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ROI Call Center Solutions Customer Service Representative CSR reviews

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