Is ROI Call Center Solutions a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ROI Call Center Solutions have rated their employer with 3.4 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of ROI Call Center Solutions employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at ROI Call Center Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ROI Call Center Solutions .

Does ROI Call Center Solutions pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ROI Call Center Solutions with 2.4 out of 5 stars based on 26 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ROI Call Center Solutions.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Agent (4) , Call Center Representative (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 30 reviews)); "Meet great people." ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 6 reviews)); "Flexible hours, work from home" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 32 reviews)); "The training is inadequate." ((in 14 reviews)); "Little support for management, micromanaging without direct discuss with employees, poor attitudes from seasoned employees, terrible benefits" ((in 10 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Not to mention all upper management seriously sit back and purposely make people quit." ((in 5 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions Customer Service Representative CSR reviews

3.4

52% would recommend to a friend

(26 total reviews)

Rob Schow

58% approve of CEO

36% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.8

Career opportunities

2.4

Compensation and benefits

Customer Service Representative (CSR) employees have rated ROI Call Center Solutions with 3.4 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. ROI Call Center Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

5.0

Feb 9, 2022

great first job and place to work!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great training! Work from home. Flexible schedule. Opportunities for advancement.

Cons

It's a call center - dealing with customers

4.0

Jan 13, 2022

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Fun place to work. Bosses leave you alone

Cons

Bad benefits. No PTO. Insurance sucks. Campaigns are not lengthy. Don't get sick

5.0

Jan 7, 2022

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-Lots of different campaigns to choose from -Some campaigns provide equipment -Has benefits -Option to work from home -Opportunities to move up -Open chats for assistance and communication with team leads and management(if you work from home)

Cons

-Working from home sometimes it is a little crazy trying to get equipment -Health care program is so-so -Lots of updates occur for improvement that can be good or not

Viewing 19 - 21 of 26 Reviews

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ROI Call Center Solutions reviews FAQs

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ROI Call Center Solutions Customer Service Representative CSR reviews

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Reviews by job title

great first job and place to work!

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