Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

49% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 7 reviews)); "Flexible hours, work from home" ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 32 reviews)); "Poor training, created to set you up to fail no matter what." ((in 15 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Not to mention all upper management seriously sit back and purposely make people quit." ((in 5 reviews))

What are the top reviewed ROI Call Center Solutions locations?

American Fork , Lindon , Salt Lake City , Billings , Houston , Dallas , Lehi , Pleasant Grove , Orem , Missoula , Columbus , Utah , Rexburg , Moab , Spanish Fork , South Jordan , Springfield , Albany , Clinton , Lawton , Oklahoma City , Imperial , Beaumont , Fort Worth , Eagle Pass , Conroe , Humble , Katy , Texas City , Killeen

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.1

49% would recommend to a friend

(257 total reviews)

Rob Schow

64% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.9

Senior management

2.4

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.1 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

257 reviews

1.0

Aug 19, 2021

Poor Managment

Analyst

Recommend

CEO approval

Business Outlook

Pros

They let you get away with multiple missed days because they can’t keep employees.

Cons

Poor Management, everyday something different was wrong. You could never communicate to management because they would dismiss you. Hostile work environment.

4.0

Aug 13, 2021

Great for Growth

Junior account manager

Recommend

CEO approval

Business Outlook

Pros

Allows you to work remote. If you are lucky enough to be on a big account you will have growth opportunities and gain experience.

Cons

Lack of any benefits. Can be easy to be stuck in a position if you are stuck with a manager that doesn't want the best for you.

4.0

Aug 5, 2021

Campaigns Vary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

First campaign I was on had a fantastic training program and wonderful supervisors. High call volume most of the time, but a supportive team environment. Very flexible with time off.

Cons

ROI lost the contract with this client, and was assigning agents to other campaigns. Second campaign had horrible/ nearly non-existent training. HR promised that they would be providing me equipment for use at home (remote position), which was not true (but they don't tell you this until you are already in training). HR also gave me a choice of shifts that would align with the hours I was previously working. Once I was on the new campaign, I found out that the shift I was promised in my contract did not even exist. I was shocked at the difference in my experience between campaigns, so I guess it really depends where you are placed.

Viewing 190 - 192 of 257 Reviews

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Ratings by category

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Poor Managment

Great for Growth

Campaigns Vary

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