Is Rakuten a good company to work for?

Rakuten has an overall rating of 3.6 out of 5, based on over 4,197 reviews left anonymously by employees. This rating has been stable over the past 12 months. 71% of employees would recommend working at Rakuten to a friend and 56% have a positive outlook for the business. The best reviews about Rakuten have been left by employees working as Manager , Software Engineer and Account Manager .

Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

71% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (472) , Senior Software Engineer (176) , Applications Engineer (128) , Product Manager (94) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 262 reviews)); "Free food for 3 meals per day (you have to arrive early and leave late for breakfast and dinner)." ((in 206 reviews)); "Nice people to work with" ((in 182 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 129 reviews)); "Free meals and snacks" ((in 102 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 283 reviews)); "Management is bad and HRs are not friendly." ((in 195 reviews)); "Some groups have very high attrition for senior managers due to lack of clarity of role." ((in 134 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 42 reviews)); "Bad upper management." ((in 33 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

What are the top reviewed Rakuten locations?

San Mateo , Boston , New York , San Francisco , Beloit , Aliso Viejo , Salt Lake City , Chicago , San Diego , Tampa , Japan , Midvale , Henderson , Seattle , Austin , Houston , Los Angeles , Denver , Las Vegas , Japan , Layton , Norfolk , Lansing , Dallas , Grand Prairie , Fresno , Costa Mesa , San Jose , Quincy , Wilkes Barre

Rakuten reviews

3.6

71% would recommend to a friend

(3,543 total reviews)

Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

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Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Aug 26, 2019

Hostile Work Environment

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Decent health benefits and PTO (Lord knows you need the PTO to escape the toxic environment this place has evolved into)

Cons

This used to be the best place to work in the area, but has steadily progressed downhill into a very hostile work environment due to the newest member of Management. Micromanaging has become the "norm" and you are no longer entrusted to do your job. New hires are getting paid mere pennies below tenured employees.

3.0

Feb 8, 2019

Don't Be Fooled

Account specialist

Recommend

CEO approval

Business Outlook

Pros

When I first joined, the company was a fantastic place to work. Everyone was friendly, happy, and worked hard. Most of the people and specifically the client services team do a fantastic job and are willing to pitch in where they can.

Cons

Unfortunately, with new leadership, the culture and start up atmosphere is gone. They are focused on driving revenue only and no longer care about employee growth and happiness. Everyone is overworked and there was no plan to hire.

4.0

Sep 6, 2018

#1 With A Bullet

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible work from home arrangements Stock options for all employees Four months parental leave Catered breakfasts and lunches (days vary by office location) Free snacks and free drinks galore Quarterly parties Numerous company-sponsored outings Company sponsored sports teams In-office happy hours that are fully equipped with bar and bartender No dress code Top shelf benefits Generous 401k matching Very relaxed environment The people (guffaw) are incredible, fun, loyal and many here have made life-long friends The culture fosters creativity, independence and encourages growth Rakuten is now FC Barcelona's sponsor which will have major impact for brand recognition Rakuten is also the Golden Gate Warriors sponsor Offices in sought-after locales such as NYC, San Mateo, London, Chicago, Sydney, Brighton, SLC with flexibility to travel and/or relocate. Endless Tampons and pads for the ladies. Wishlist gifts to celebrate anniversaries. Summer days (summer scheduling flexibility) Etc...etc... The interdepartmental teams are seasoned professional and keep things running smoothly. Where certain sales and account management people are a bit "green" the HR, legal, finance, facilities, tech and operations teams are consummate professionals The CEO is fantastic. He's approachable, honest, consistent and charismatic There's upward mobility and an open door policy for any c-level executive. Having access to the c-suite at any time for mentoring is priceless and plentiful. I'm using c-suite as a figure of speech. The floor plans are flat and open and in any of our offices you'll be sitting right next to CEO, COO, CFO, etc You can go to business school and still not pay for the level of mentoring you'll receive just by sitting and having lunch with one of the execs

Cons

Sales and account management hires are often straight out of college or have limited work experience. This places a generous burden on colleagues and team leaders to train for the basics. The company's direction changes often and swiftly due to acquisitions. What was once an affiliate marketing company then became an omni company, having acquired Search, Display, metrics (measured success), social media marketing and AI. The industry is ever-changing and thus the company must pivot to remain fresh and relevant but often the directives are murky and the support staff (HR, legal, finance, tech and operations) are not well equipped to support the new initiatives due to lack of lead-in time or resources

Viewing 124 - 126 of 3,543 Reviews

Jobs at Rakuten

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Intern - Data Science

Early Career AI Engineer (Contract)

Intern - Graphic Design, Internal Communications

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