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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,547 total reviews)
      avatar

      Hiroshi Mikitani

      77% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,547 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      4K reviews
      3.0
      Mar 13, 2018

      Bad Promotions!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Rakuten Marketing is a great place to work...good environment with some really great people...good benefits...beautiful views of the mountains...great opportunities in the Tech side Very intuitive and progressive insight at the very top of the Company

      Cons

      Decisions seemed to be made in a vacuum from outside of this office...big structure changes about every three of four months...makes it difficult to understand long term vision

      2.0
      Aug 7, 2017

      Japanese company with Japanese business culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Direct supervisor very engaged in my personal development. Food catered twice a week.

      Cons

      A lot of turn over. No clear strategic direction aligning the full marketing team.

      2.0
      May 2, 2017

      Falling with style

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cool company, got the chance to travel. Laid back atmosphere. Cool people for the most part.

      Cons

      Horrendous management philosophy, blame game, etc. HR and Management didn't even know that what they called a commission wasn't legally a commission. Nothing was done about that ofc. The place could have been really good and successful, if the GET team didn't spend time signing up the bottom of the bottom of the barrel merchants to sell terrible products, just to chase that stupid $99 quarterly fee. Overall that philosophy that $33 per month is more important than a quality Customer experience and quality products with good pricing, ultimately contributed heavily to the lack of success in 2015 and 2016. Seems like they are starting to make progress on that now though with the major changes to Rakuten.com.

      Viewing 151 - 153 of 3,547 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,201 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.