Is Rakuten a good company to work for?

Rakuten has an overall rating of 3.6 out of 5, based on over 4,201 reviews left anonymously by employees. This rating has been stable over the past 12 months. 71% of employees would recommend working at Rakuten to a friend and 56% have a positive outlook for the business. The best reviews about Rakuten have been left by employees working as Manager , Software Engineer and Account Manager .

Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

71% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (472) , Senior Software Engineer (176) , Applications Engineer (129) , Product Manager (94) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 249 reviews)); "Free food and drinks 24/7; very casual attire; mid" ((in 209 reviews)); "Nice people to work with" ((in 182 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 126 reviews)); "Free meals and snacks" ((in 109 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 295 reviews)); "Management is bad and HRs are not friendly." ((in 187 reviews)); "Some groups have very high attrition for senior managers due to lack of clarity of role." ((in 133 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 42 reviews)); "Bad upper management." ((in 32 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

What are the top reviewed Rakuten locations?

San Mateo , New York , Boston , San Francisco , Beloit , Aliso Viejo , Salt Lake City , Chicago , San Diego , Tampa , Japan , Midvale , Henderson , Seattle , Austin , Houston , Los Angeles , Denver , Las Vegas , Japan , Layton , Norfolk , Lansing , Dallas , Grand Prairie , Fresno , Costa Mesa , San Jose , Quincy , Wilkes Barre

Rakuten reviews

3.6

71% would recommend to a friend

(3,547 total reviews)

Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Ratings by demographic groups

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Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,547 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

2.0

Sep 17, 2015

Great Place to Gain Experience But Don't Stay Too Long

Marketing coordinator

Recommend

CEO approval

Business Outlook

Pros

-Good Company Benefits - Remote Work Access - Weekly Open Bar Rakuten has some great benefits as far as health and PTO are concerned. You are also able to work remotely from home or OOO when necessary and they encourage a lot of social activity amongst employees.

Cons

-C Level Management -Lack of Vision/Direction from Leadership -Cut Throat Culture -Arrogant Mentality Rakuten has some excellent people working for them at the entry and middle level. Senior staff is also very smart and hard working. Sadly, the Executives and CEO's are clueless and many of the employees recognize that so conflicts arise very quickly when bad direction is given (which happens a lot). KPIs and goals tend to make no sense and there seems to be lack knowledge on how to expand business, other than acquiring new companies.

2.0

Mar 30, 2015

keep looking

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

very chill work environment. catered lunch 2 days a week. in n out lunch once a month. great mobility since people are always leaving. young staff. good benefits

Cons

management doesnt really know what they are doing. they get direction from overseas(who have no idea what it's like to run a business in the US). low wages.

3.0

Jan 30, 2015

Employees leaving very often

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The free lunches, bagels, coffee. No one gets on your case for being late. The benefits are great! Communication between teams is getting better.

Cons

It's all about who you know and how much you brown nose, not about how well you do your actual job. Nobody really understands what is going on with anything. Not enough advertising in the US so nobody knows who we are yet.

Viewing 157 - 159 of 3,547 Reviews

Jobs at Rakuten

Intern - Data Science

Intern - Business Development

Intern - Employee Relations

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Great Place to Gain Experience But Don't Stay Too Long

keep looking

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