Is Rakuten a good company to work for?

Rakuten has an overall rating of 3.6 out of 5, based on over 4,203 reviews left anonymously by employees. This rating has been stable over the past 12 months. 72% of employees would recommend working at Rakuten to a friend and 56% have a positive outlook for the business. The best reviews about Rakuten have been left by employees working as Manager , Software Engineer and Account Manager .

Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

72% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (473) , Senior Software Engineer (176) , Applications Engineer (129) , Product Manager (94) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 253 reviews)); "Good and free food." ((in 208 reviews)); "Nice people to work with" ((in 182 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 123 reviews)); "Free meals and snacks" ((in 112 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 286 reviews)); "Management is bad and HRs are not friendly." ((in 188 reviews)); "Sometimes managers have no technical knowledge or hands on experience making technical decisions and those projects are promised to fail or become a nightmare." ((in 136 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 45 reviews)); "Bad upper management." ((in 33 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

What are the top reviewed Rakuten locations?

San Mateo , New York , Boston , San Francisco , Beloit , Aliso Viejo , Salt Lake City , Chicago , San Diego , Tampa , Japan , Midvale , Henderson , Seattle , Austin , Houston , Los Angeles , Denver , Las Vegas , Japan , Layton , Norfolk , Lansing , Dallas , Grand Prairie , Fresno , Costa Mesa , San Jose , Quincy , Wilkes Barre

Rakuten reviews

3.6

72% would recommend to a friend

(3,549 total reviews)

Hiroshi Mikitani

76% approve of CEO

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,549 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

3.0

Oct 22, 2023

Good Benefits, Horrible Environment

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Free lunches and snacks Annual Bonus Hybrid/WFH schedule Flex hours Good PTO/Benefits

Cons

Clique-y coworkers-most of the employees on first shift are treated better than those on second or third shift Wages that are too low compared to the amount of work done Micromanage-supervisors and managers do not trust lower level employees, quality reviews are mandatory even if you're a star performer Takes months to resolve issues, even if they're affecting our work abilities Management is unapproachable

5.0

Sep 28, 2023

Great Company to work for!

Senior marketing manager

Recommend

CEO approval

Business Outlook

Pros

Great team, collaborative environment and awesome perks!

Cons

Kristan Gall was an ineffective leader

4.0

Aug 13, 2023

Enforce back-to-the-office rule!

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Free lunch for the major campuses. Free food. Free beverages. Half day off on Fridays between Memorial and Labor Day. Actual vacation days (15 minimum), not the all-you-can-take BS. The company really cares about diversity and many other PC causes.

Cons

The company cares too much about diversity and PC causes. Way too much time is spent on the weekly all-company meeting "Asakai" on these topics. It is sometimes useful and often is a total waste of time. Please I just need to know how the company is doing financially, and get back to do my work. Information is very siloized. One big reason is because everyone still spends most of their time WFH, at least on the engineering side. Oh, sure, we are all supposed to come to work 3 days a week, but this is not enforced at all. A natural consequence is the rank-and-file seldom talks to their peers and only the managers know what's going on. This is great of you are one of those people who just likes to take orders and march, but it makes a very frustrating experience if you want to have a say on what you are doing and decide whether you are doing the right thing for the company. If you have been in the company for a long time, you will be fine, because you know who to talk to and where to find stuff, but if you are new, you'd better be extra-motivated.

Viewing 223 - 225 of 3,549 Reviews

Jobs at Rakuten

Intern - Data Science

Intern - Software Engineering

Software Engineer (Server)

Rakuten

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Good Benefits, Horrible Environment

Great Company to work for!

Enforce back-to-the-office rule!

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