Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

70% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (15) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 32 reviews)); "The benefits are good if you’re there long enough" ((in 26 reviews)); "The company offers extensive training in small classroom settings and the trainers are very friendly and helpful." ((in 16 reviews)); "There are also a lot of pretty great people that work at the company." ((in 12 reviews)); "Clean and Nice Facility" ((in 11 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Poor management" ((in 8 reviews)); "Blatant favoritism and double standards" ((in 7 reviews)); "Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "very crappy upper management." ((in 4 reviews))

What are the top reviewed Rapid Response Monitoring locations?

Syracuse , Corona , Henderson , Hackensack , Liverpool , Cleveland , Columbus , Las Vegas

Rapid Response Monitoring reviews

3.7

70% would recommend to a friend

(271 total reviews)

Russell R. MacDonnell

72% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (271 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

271 reviews

5.0

Aug 10, 2017

Fast growing company focused on employee professional growth

Signal management supervisor

Recommend

CEO approval

Business Outlook

Pros

I started at Rapid Response fresh out of college over 13 years ago and have continued to grow with the company since. I started as an operator and then moved up through several positions including, Operations Shift Trainer, Answering Service Supervisor, Signal Management Specialist, and most recently Signal Management Supervisor. The day to day atmosphere at Rapid Response is very fast paced and and productive leaving you with a feeling of accomplishment when you go home at night. The company is growing quickly which is allowing them to not only hire additional staff members, but to also advance their current staff into higher level positions.

Cons

See my pros section for full comments

5.0

Aug 8, 2017

Wow the new building is amazing!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have been working for Rapid for a few years and this week the President of the company took me and some of my co-workers on a personal tour of the new building they built. I was blown away by how nice it was! The operations floor has so much light with giant video screens and they added a breakroom that has a fireplace and a patio. The bathrooms have been an issue before and they added new ones that are individual and are nicer than some hotels I've been in! I can't wait until we move in!

Cons

Some of the noise during the construction has been a little loud, but really it hasn't been bad at all.

2.0

Jul 27, 2017

I'm sorry I worked there..over 5 years

Operations

Recommend

CEO approval

Business Outlook

Pros

Decent starting pay, good benefits, mostly good co-workers

Cons

There is a lot more to write here. I'll be brief though. You are treated like a second class citizen. You are picked apart for the smallest error. Even ones that created no problems. Almost like "dotting i's and crossing t's" They write you up for every infraction to build ammunition to fire you ANY time they want. I have taken more abuse there then any job I have ever had. No matter how hard you work, they hold raises back until you jump through hoops. And then usually not. The management and supervisors are sneaks. Not a great quality. When you truly try to help someone, especially the elderly on medical alarms, you get written up for going above and beyond. They want you to lose the call as fast as possible, even when you can help someone. You are treated like a child, and watched like a hawk. Very two faced. They have their favorites, and everyone else can run past them in flames and they would not waste a glass of water on you. The bonuses people on here talk about are almost IMPOSSIBLE to reach. Very few people see them

Viewing 193 - 195 of 271 Reviews

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

Real Time Analyst (WFM)

Real Time Analyst (WFM)

Customer Service Representative - $22/hr

Audio Alarm Technology Specialist (Syracuse, NY)