Going in, I was excited. At this point, I am completely disappointed. During your training you are fed (what I now know to be their "compliant-speak") lines about how great RV is, how progressive they are, how you can make between 60-80,000 a year as a sales associate, etc.
Don't listen to these lies. After working on the floor, you will find that everything that you were told in training was a lie, or as they would say, "compliant."
Before I go further, let me explain this compliance issue. RV's emphasis on compliance on the phone is in an effort to provide "quality assurance" for the customers. AKA as you are avoiding what the correct answer is in an attempt to "overcome hesitations" or providing a ridiculous solution such as "Since you did mention that promotional code, as soon as I am able to complete your order, I'll be able to get you over to customer service and they might be able to take off that equipment charge for you." We have no idea whether customer service will be able to handle that, but we are encouraged, nay, ordered to say ridiculous lines like that. In training people are told one thing, but when you get on the floor, you are not only told a completely different story.
That is why I say everything you are told in the interview/training process is compliant. You are told that you can make up to $80,000/yr IF you are motivated--could be true for one person, but by adding "up to" and "if," they are covering their own butts.
My "beef" with RV is the ethics of the business. Aside from focusing on compliance rather than "transparency" (as RV constantly brags about itself in any kind of internal meeting, almost as though if they were to say it enough, it would be true--it isn't) RV makes sure to glorify misleading the customer. In training on an "add on" business, our group was played a call to learn from. In this call, the sales agent did not lie to the customer once, twice, three, BUT FOUR TIMES. And this was a call pulled specifically for instructing on HOW to sell.
Notable quotations from the floor: "Buyers are liars," is constantly said amongst employees, "so I don't feel bad." Another gem is: "Don't care about the customer: make the sale." I was personally told repeatedly by different performance managers, "Don't be so honest," and "take off your morality jacket," and other variants.
All the other reviews that are negative are correct. You are tethered to your desk, it is demeaning not to be able to take a bathroom break when you want, you can't have two days off for the weekend, workforce is super pleasant (oh wait, they aren't), if you are late, you get "points."
It's hilarious to see the positive reviews, which one user correctly said, are straight out of the marketing material. There is a definite difference between "sales support" and "sales agents." Despite their title, (which used to be more aptly named as "corporate") sales support has a much cushier job situation. All sales support positions constantly say, "you are the ones that make the money" and "you guys are the reason we're here" and "if not for you, we wouldn't have the basketball court, or Illios." Don't mean to speak for everyone, but some basic courtesies would be appreciated over the photogenic campus. While sales agents are tethered to their desks, sales support is able to walk around on untimed breaks, lunches, or even have paid time off.
I could go on and on.
Sure, I was naïve to believe all the hype. But, really? Been working for a month and already have another job lined up.
