Regions Financial reviews

They will lie to you during the hiring process. Once you are hired, the response if you bring up that you were told something would or would not be what you are experiencing is a shrug and "too bad". There is no actual training program. You are giving an online website and told "good luck". You won't have a dedicated trainer, it is the a "group effort" which just means everyone gets to pass the buck. No one is paid to train you and they don't have time with all of the other things they are working on. There are a few good managers in the market, but several are just awful people. I have witnessed some just blatant racism and if they are called out on it, they will retaliate. The company as a whole went downhill fast when John Turner took over. There is a lot of talk about how important the employees are, but we were treated terribly in the branch. Maybe it is just the Shreveport market, but there are only 2 or three managers around here that treat their employees like actual humans and they are all getting burned out. The area director acts like she doesn't like any employees. Oh, and there is NO room for advancement! People are moving to the contact center left and right just to get out of the branches, but it is NOT advancement.

Seller mentality. You don’t think you have to be a top tier sales man to work at a bank. That’s a lie. Regions cares more about sales than anything else. Of course you need to drive revenue, but forcing a sales conversation when someone is just trying to pay a bill is a bit much. Your job is very much like that of a call center. If there is not a customer in front of you, they want you on the phone. A minimum of 30 contacts is required. Not 30 calls, 30 contacts. If you didn’t talk to a person or left a voicemail, the call does not count. Also, the call lists are generated by the system. If you called someone and they didn’t answer, that person goes on your coworker’s list to be called the next day. Despite the continuous complaints from customers to stop calling, Regions pushes calls even more. Also, those calls are reaching out to current customers and trying to convince them that they need a line of credit, loan, or credit card. So, sales again. There is also a program that is not helpful, called a Greenprint. Greenprint is a questionnaire that a customer completes to get a clear picture of how they bank and sees if they could benefit from any “help” from Regions. These are required to be done with every customer that sits with you. It is meant to create an “aha” moment from the customer…. It never does. Half of the questions have nothing to do with why the customer is at the bank. There is a minimum requirement for how many of these you complete in a week. Supervisors come down hard when the requirements are not met. Regions cares more about the Greenprints you complete and the amount of calls pull you make more than they care about the customers you help and lives you change. Looking for a promotion? Well, they are going to look at the calls you make before they look at the actual work you do. It’s become so bad that employees are lying about how many calls they make and greenprints they complete. Management knows this but continues to report the numbers so they look better. It makes it look like the system works, but it does not. It’s broken and something new is needed.