Not horrible, but it could be so much better.
Pros
I have met some great people working for Regions over the years. You do get some vacation and you can use it. If you work hard and do your job you probably won't get fired.
Cons
Regions has a management culture that tends to make a big deal out of small things while letting large problems slide. Where most companies are more interested in profit and loss reports, management at Regions focuses on playing games and giving employee surveys on whether your best friend works at Regions or not (yes, we are actually questioned about this every year). You will sometimes get a sheet of paper telling you that you did a great job but you rarely get monetary compensation for it. Management tends to promote people for superficial reasons, not for clear business reasons. We have lost so many intelligent, talented employees over the years while promoting people that have very little job experience much less banking experience. Rather than selling products based on needs, customers are often pressured into opening accounts using fear tactics or just generally confusing the customer into it. Constant turnover is big problem. There really is no such thing as a senior contact center employee; and that's why no one, including management, has been there long enough to give the customers sound banking advice.