Regus Client Service Representative reviews

5.0

99% would recommend to a friend

(26 total reviews)
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Mark Dixon

99% approve of CEO

99% positive business outlook

Client Service Representative employees have rated Regus with 5.0 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an excellent working experience there. Regus is rated 35% above average by Client Service Representative professionals compared to other employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

26 reviews
3.0
Jun 27, 2014
Recommend
CEO approval
Business Outlook

Pros

The clients are awesome. My direct boss is just great. The work is very fast paced and you have to be okay with multitasking all the time. This make the day fly by! Bonuses are good and equal about 10% of your annual pay. You get them twice a year (5% + 5%).

Cons

The higher levels of management are only and I mean ONLY sales driven. They do not seem to care at all about retaining customers. The district and regional managers berate the general managers every single day and threaten their jobs if they do not produce sales and leads. I've never seen managers with such poor leadership skills. It is so demeaning and verbally abusive. It's like they lead by bullying and name calling. There are also no raises or promotions unless you want to go into sales. After listening to them harangue their staff every day, nobody is interested in going there. That leaves ZERO chance of promotion. Instead, they pile on responsibilities that the Center Managers were hired to do and make the Center Managers sell 100% of the time. Of course, these added responsibilities do not come with any extra pay. Also, Paid Time Off is one lump amount...sick, vacation, all comes from the same pot. Needless to say, it encourages employees to come in to work deathly sick so as not to use their vacation time.

3.0
Jun 11, 2014
Recommend
CEO approval
Business Outlook

Pros

I love all of the people that I work with. Both the people employed by Regus and the different variety of clients I get to meet on the job are amazing. Full benefits

Cons

They don't even come close to paying me what I deserve. For the amount of work that is done the pay should be double. They also messed up on 8000 employee paychecks around Christmas so instead of resolving it they gave everyone $150 dollars. They failed to mention the $150 would be taken out of the next paycheck.

2.0
Apr 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Clients and employees have the opportunity to read contracts prior to entering into any lease or employment agreement. If you do not do your due diligence, you will regret not doing so.

Cons

Regus has created a system that seeks to get it's customers and employees sign contracts to maximize profits. As any company should. On the surface the agreements seem equitable. However, the contracts are laced with language that is not disclosed up front. Sales tactics are employed like "this offer is about to go away." They imply that the product or job being offered may not be available if you don't act now. Be very aware of what you are signing when doing business with or working for this company. Retain a lawyer and have all documents reviewed before you sign anything. The sales process instructs managers to omit details of the client and/or employee relationship with Regus. They are a big company with a large legal department that they use liberally.

Viewing 19 - 21 of 26 Reviews

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