Reputation reviews

3.2

45% would recommend to a friend

(461 total reviews)
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Joe Burton

52% approve of CEO

32% positive business outlook

Reputation has an employee rating of 3.2 out of 5 stars, based on 461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

461 reviews
1.0
Feb 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Free lunch x 3 days per week and snacks. Thats about it.

Cons

Poor product efficiences across the spectrum leading to horrible client retention rates. They do not care though because they just churn and burn new employees and clients each year. They will assign someone less accounts and give them the same quota as person with triple the volume in their account pool. Expected to magically make quota. Only a few can hit quota due to lopsided account disbursement. Tied to que all day which forces you to manage other peoples clients and lose hours per week helping others. Phone system is bad and goes down so calls are lost. Highest priced in the ORM space with least efficient services. Move accounts around all the time upsetting clients leading to bad service. Use a scorecard that makes no sense as a tool to fire people who are working hard but cant hit numbers due to lack of accounts or volume.

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Reputation Response
10y
We wish you'd had a better experience at Reputation - thanks for your feedback. We've escalated these concerns to the leadership team on the Consumer side. I hope you have found a new position that is a better fit for you!
1.0
Jan 4, 2016

Time In My Career I Won't Get Back

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch 3X week. Free snacks. Flexible schedule. There are new leaders that are coming in that are providing much needed new blood.

Cons

Well, where do I start. While the company has recently taken measures to improve the training and on boarding process, there seemed to be zero plan whatsoever when I was hired. I was told to "study" the product for a week when I arrived, and then I would be quizzed at the end of the week. This went on for a whole month, because management was always to busy and didn't have time for such trivial things. When we finally went over what I've learned so far, I was told that they only have 5 minutes to go over it and was made to feel stupid for not knowing how to pitch the product. Well what do you expect when you put no emphasis on your new hire that knows nothing. Everything I learned I gained on my own, but felt as if I knew just as much when I started as when I left. Turnover is extremely high. If you are there for more than a year, than you are ancient. Management seems to have no time for anyone, which in turn leads to a lazy culture as people just do whatever the heck they want. After coming from my previous company, which placed a high emphasis on training and employee development, this was shocking to me the whole time I was there. Overall, I felt as if this was a period of my career wasted that I unfortunately will not get back.

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Reputation Response
10y
Thanks for your feedback, and for noticing some of our recent improvements to the onboarding and training processes. We do tend to see employees who are highly self-driven and independent be more successful here, but this depends on what department you join and how far along you are in your career. We continue to improve training, as we like to see our new hires hit the ground running and to feel successful from day one. Hopefully you've landed at a new role that you love!
5.0
Dec 21, 2015

Great Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people. Free lunch Monday, Wednesday, Friday. Interesting product with lots of room for growth. Laid back culture. Lots of room for career growth.

Cons

Not in San Francisco. No 401k matching.

avatar
Reputation Response
10y
Thanks for the positive feedback! Let us know if there is anything we can do to make your experience here even better!
Viewing 364 - 366 of 461 Reviews

Glassdoor has 489 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.