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      Reputation

      Engaged Employer

      Reputation reviews

      3.2

      45% would recommend to a friend

      (460 total reviews)
      avatar

      Joe Burton

      52% approve of CEO

      32% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.1

      Culture & values

      3.1

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Reputation has an employee rating of 3.2 out of 5 stars, based on 460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      460 reviews
      2.0
      Nov 11, 2013

      They have no loyalty to long term employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits given immediately after being hired, paid lunches, Caltrain pass

      Cons

      No review process, no matter how long you have worked there and how many sacrifices you have made for the company, they will use you til they feel they no longer need you, than you get "laid off". The CEO always raves how this will be a US based company and you will never be dealing with someone outside of the US, but now they are outsourcing a lot of the work. You have to tell the customers so many lies that you start believing your lies so much you don't even know what is the truth and what is not anymore when it comes to the products and what they can and can't do.

      1.0
      Dec 1, 2010

      Not recommended to work here

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, the schedule is pretty fluid, come in late, work late--come in early, leave early. There are a few decent people working here worth knowing. Lunch is provided a few times a week on the company, and the kitchen is usually stocked with some decent snacks.

      Cons

      The office has a horribly unfriendly vibe. People will regularly pass you in the hallways without so much as putting on a friendly face. Secrecy is big around the office, ideas and changes are not shared with any of the lower level workers. You can work for well over a year here without any feedback about your work. Management is untrustworthy, and will spread an employees personal details around the office. Promotions are a matter of favoritism, and not based on hard work or seniority . Management changes and shifts so often, that it seems no one really has a good understanding of an individuals contributions to the company. Acknowledgment and praise is given to sales, customer service, and sometimes engineering, but is never directed towards any of the fulfillment team (the ones actually working to improve a customers online image). ReputationDefender will make cuts wherever they can to save a dime, which results in a subpar service provided to paying customers.

      2.0
      May 8, 2024

      Weak Exec Team, Weaker Product

      Director of customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Nice office in Scottsdale with snacks and drinks -Handful of great people (most are no longer with the company) -Can make moves if you're smart and have intrinsic ability -Industry reports are very well done and big value add to customers -Nicest IT team members I've ever met!

      Cons

      -In the last 12-18 months, Reputation has completely gutted and replaced all executive team members with more mediocre people -Company continues to send non-revenue-producing employees to President's Club while neglecting CSMs -I was personally gaslit by HR on multiple occasions -I called a senior executive (still on staff) for approval on a renewal; was berated and hung up on -In 2022, I watched company executives strategically hide millions of dollars of churned revenue QoQ in an effort to lure investors -Company has laid off more than 300 FTEs between Aug 2022 - Present -Company continues to churn excessive amounts of business each quarter -In 2023, the company eliminated most monetary incentive mechanisms for CSM team -Company is run by minority owner PE group with large BoD presence, executive team has no true autonomy -Product is largely reliant on more than one hundred 3rd party connections which constantly break, leaving both customers and employees frustrated -Internal speed is extremely slow, always waiting on internal parties to the chagrin of customers -General culture of mediocrity and toxicity, quiet firing by newly placed leaders has taken off recently -No 401k match

      avatar
      Reputation Response
      2y
      Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our office environment, people, and the quality of our industry reports. We value our people greatly and aim to provide an environment and resources that make working at Reputation a rewarding experience. However, we appreciate your honest feedback with the list of challenges you raised in your review. Your experience does not align with the standards we aim to uphold at Reputation or the experiences of the majority of our other employees and we take your feedback of this kind seriously. We understand that organizational changes can sometimes be challenging, but we are committed to consistently communicating and being transparent throughout these processes. We are continuously striving to enhance our offerings and processes to better serve our employees & customers and uphold the highest standards of integrity and quality. We are dedicated to fostering a positive and inclusive work environment for all employees which includes fair and respectful treatment from leadership and HR. If you feel you were mistreated in any way, we encourage you to connect and raise your concerns with our new Chief People Officer. We will always take appropriate actions to promote a healthy workplace culture. Your feedback is invaluable to us as we try to ensure every employee has a positive and professional experience at Reputation. We encourage you to reach out to alternative HR or leadership directly to discuss your concerns in more detail. Thank you again for bringing these matters to our attention. We are committed to addressing them promptly and effectively.
      Viewing 37 - 39 of 460 Reviews
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      Glassdoor has 488 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.