Reputation reviews

3.2

45% would recommend to a friend

(460 total reviews)
avatar

Joe Burton

52% approve of CEO

32% positive business outlook

Reputation has an employee rating of 3.2 out of 5 stars, based on 460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

460 reviews
1.0
Dec 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Free lunches, all equipment is provided, rewards in the form of gifts for doing well.

Cons

There was a complete lack of training or hands-on learning opportunities from Management. Never got help when I asked for it. Required office hours just to be sent home because someone in the office tested positive for COVID. Extreme amount of favoritism from Management, felt like I was back in college or high school with the amount of cliques and drama between employees. Promised growth with no follow-up. Was lied to on many occasions by Management about many things. Never felt like there was any real "culture". Never felt appreciated, understood, or heard by Management.

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Reputation Response
4y
Hello, and thank you for voicing your concern as this is a matter we take very seriously. We encourage you to reach out to our team directly so we can ensure any discrepancy, especially training and support for team members, is properly handled. We value all our team members and want to see this corrected ASAP.
2.0
Aug 28, 2019

It was good til it wasn’t.

Recommend
CEO approval
Business Outlook

Pros

Despite a hostile work environment, most of the people were great and there was a family environment. Free lunches 3x a week, fully stocked kitchen, generous PTO and great health benefits.

Cons

What wasn’t a con to be honest? Management knew nothing about their departments or how to manage a team. Raises were few and far between and promotions? What are those? They only strip titles at Rep, they don’t hand them out. When you have finally had enough and decide to talk to someone, HR takes management’s side and then tells you to find a new job if you’re unhappy. On top of that, they try to use your “well-liked” status to get dirt on what other employees are saying about the company. They act like they’re transparent in company wide meetings but it’s evident that a lot of stuff was very hush-hush and they try to use free drinks at parties to cover it up. Ever since the new CEO started, so did more hostility. Hiring all of your friends to take over isn’t my idea of an inclusive environment, especially when people are dying for raises and watch the money go towards new, seemingly unnecessary positions. I feel like things were really great, with the normal work frustrations, up until that point. Oh and to top it all off? Even if you wanted to do your job and just forget all of the negativity, you couldn’t because the platform never worked! I’ve never experienced such a faulty product in my life. Icing on the cake? Finding out new employees were getting paid almost as much as you when you had put in 3 years and them, 3 minutes. In summary, it’s a no for me dog.

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Reputation Response
6y
There are some employees who did not have the best experiences in their roles, and this is an unfortunate, but common, occurrence. Often, there could be conflict between a manager and an employee and though a resolution might happen, it may not be what one wanted to hear. In retrospect, perhaps we could have worked differently but your feedback does cause us to revisit this situation. We do appreciate your candor, and we wish you well in your future endeavors.
2.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great location in a beautifully designed building. All the snacks and drinks you can eat, free lunch, great healthcare benefits Nice colleagues who work hard: everyone outside of management is trying to do their best despite the company culture and product issues Fun quarterly sales dinners Cool industry, interesting clients and stories Self rewarding for clients you are able to help

Cons

All of upper management left in 2012/2013. False promises: convincing people to stay under false pretenses, offer salary increases and then redacting, hiring people into certain positions and then removing them. Unrealistic expectations: not providing the resources that employees need to do their jobs. Account managers managing 4-500 accounts with tons of manual work - nothing is automated. Understaffed writing/editing team as well as fulfillment teams >> very poor product offering. Most things are outsourced to people in the cloud for the lowest price possible instead of building technology from the ground up to make things work.....lots of duck tape everywhere you look. Continuous Pivoting: new products all the time with no roadmap for actual implementation or scalability or training to sell/use the products. Overpromising to desperate clients who have no where else to turn, charging them tons, and then not delivering on engagements with no remorse. I'd very confidently say there is a 30% efficacy rate. No communication: literally 0. No one knows the direction of the company, who is working on what, what is most important, when there are new product releases, when there are management changes. There is no communication for individual teams, no training, no continued educations, no sales meetings, no notification of commission plan changes. I literally had money retroactively taken out of my paycheck, a month AFTER they notified us of a change in the commission plan. No work culture: Just go to work, work as best you can with what you have, go home. Terrible politics: When an organization is fundamentally failing the claws come out. Everyone is out for themselves with little regard for others or their careers. This is Reputation.com 100%. Be really good at navigating the right people or flying under the radar of mid-management. They are looking for an exit: Upper management is working very hard to make the financials look as good as possible so someone (I'm not sure who!) will buy them/ they can IPO....whatever. It's abundantly clear everywhere you turn that they just don't care about renewal rates, quality products, efficacy, or employees. Let's not forget the lawsuits: they have had a class action lawsuit brought against them. I promise without a doubt that the glowing reviews are faked......let's not forget what Reputation.com does to make money. Overall: Work here if you really need a job, you'll make it out just fine and this is a brand name firm almost so it can help you to move up in Silicon Valley when you do leave. Don't work here if you have options and are looking for a long term career / career growth.

Viewing 40 - 42 of 460 Reviews

Glassdoor has 488 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.