Reputation reviews

3.2

45% would recommend to a friend

(460 total reviews)
avatar

Joe Burton

52% approve of CEO

32% positive business outlook

Reputation has an employee rating of 3.2 out of 5 stars, based on 460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

460 reviews
4.0
Sep 1, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked at Reputation.com after deciding to transition from a very established "big company" in an entirely different industry. I am so glad I did! This is a great place to go if you want to challenge yourself and get some interesting experience that will truly make a difference for the company and its customers. It's also in a good space - lots of Fortune 500 customers, expansion to different locations (including the UK and Phoenix), etc. I also REALLY liked my teammates. Lots of very smart, entrepreneurial people who were nice too. Made coming to work very pleasant.

Cons

Like most start-ups, lots going on so sometimes you have to triage on your to-do list. Par for the course in the Valley.

1.0
Aug 30, 2014

Should be avoided.

Recommend
CEO approval
Business Outlook

Pros

The reason I approached them as an employer is that the 'concept' was good. The actual service is simply NOT what it is promoted to be and borders on the unethical. I noticed many people listed the perks (catered lunches, etc.) but this only goes so far. Again, I think this is part of the company 'it looks good' model, which the actual day-to-day process does not live up to by far.

Cons

Their own words speak better than anything I might offer. From a recent employment ad: "Reputation.com, Inc., is seeking a Web Content Editor to our growing publication team in Tempe. In this role you, work closely with our team of in-house writers and will help the publication team maintain high quality standards for client content while adhering to weekly quota and quality guidelines. As the Editor , you will also collaborate closely with our California-based team of senior editors..." For competent editors or writers seeking a positive employment experience, do you see a problem(s) here? It does not stop there, either. In England, as a writer, one must speak "British." Not British English, or know the difference between American and British English, but >speak< British. For those still interested, realize if you do take a job, the whole thing is going to be mill or factory oriented. Plan to use it for what it is worth and do not take any criticism they give you seriously. If you can do that, you will likely be successful.

2.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great location in a beautifully designed building. All the snacks and drinks you can eat, free lunch, great healthcare benefits Nice colleagues who work hard: everyone outside of management is trying to do their best despite the company culture and product issues Fun quarterly sales dinners Cool industry, interesting clients and stories Self rewarding for clients you are able to help

Cons

All of upper management left in 2012/2013. False promises: convincing people to stay under false pretenses, offer salary increases and then redacting, hiring people into certain positions and then removing them. Unrealistic expectations: not providing the resources that employees need to do their jobs. Account managers managing 4-500 accounts with tons of manual work - nothing is automated. Understaffed writing/editing team as well as fulfillment teams >> very poor product offering. Most things are outsourced to people in the cloud for the lowest price possible instead of building technology from the ground up to make things work.....lots of duck tape everywhere you look. Continuous Pivoting: new products all the time with no roadmap for actual implementation or scalability or training to sell/use the products. Overpromising to desperate clients who have no where else to turn, charging them tons, and then not delivering on engagements with no remorse. I'd very confidently say there is a 30% efficacy rate. No communication: literally 0. No one knows the direction of the company, who is working on what, what is most important, when there are new product releases, when there are management changes. There is no communication for individual teams, no training, no continued educations, no sales meetings, no notification of commission plan changes. I literally had money retroactively taken out of my paycheck, a month AFTER they notified us of a change in the commission plan. No work culture: Just go to work, work as best you can with what you have, go home. Terrible politics: When an organization is fundamentally failing the claws come out. Everyone is out for themselves with little regard for others or their careers. This is Reputation.com 100%. Be really good at navigating the right people or flying under the radar of mid-management. They are looking for an exit: Upper management is working very hard to make the financials look as good as possible so someone (I'm not sure who!) will buy them/ they can IPO....whatever. It's abundantly clear everywhere you turn that they just don't care about renewal rates, quality products, efficacy, or employees. Let's not forget the lawsuits: they have had a class action lawsuit brought against them. I promise without a doubt that the glowing reviews are faked......let's not forget what Reputation.com does to make money. Overall: Work here if you really need a job, you'll make it out just fine and this is a brand name firm almost so it can help you to move up in Silicon Valley when you do leave. Don't work here if you have options and are looking for a long term career / career growth.

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Glassdoor has 488 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.