ResQ reviews

In my ~2.5 years at ResQ, I saw 7 executives and several directors leave the company - voluntarily and involuntarily. In addition, the company went through two major layoffs since raising their series A in 2021. Having worked at other startups, I expected turnover and constant shifts in priorities, but all the major changes in leadership and layoffs destroyed morale and left people confused about company direction. ResQ has a hybrid work environment with an office in Toronto, yet some of the team, including members of leadership, were based out of the US, so a lot of virtual collaboration was required even during office days. The hybrid policy was not strictly enforced, and so an office that could fit ~100 employees often only had just a fraction of that come in on a "mandatory" day. In-office days did not achieve the enhanced collaboration it was intended for because of this.

They are a glorified booking agency for resteraunt repairs. They are not in an industry nor do they have a product that can reliably scale. Hence, why every year they panic and have mass layoffs and probably promise investors they will make it all better. As long as the end users of this ‘highly innovative’ tech product are plumbers and pretzel shop managers they will need teams of people making calls and emails all day to make $50 here or $70 there. In some case $0 dollars