Reynolds American reviews

3.2

53% would recommend to a friend

(1,797 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits , Company vehicle (If you get time to utilize this) There’s really nothing else that is enjoyable about working here

Cons

Started with this company thinking it was where I was going to spend my future career. Upon the end of our Work-From-Home time we were sent back into the field with unrealistic expectations. After a while they decided to change the bonus structure to base it on what volume your entire territory does. After a while they decided to increase the call coverage (amount of times you go into each store). Some of us have been having to drive upwards of 4,000 miles just to achieve the same coverage as people who live in cities. The ones that live in cities have 100 stores in a 10 mile radius, while rural assignments have 100 stores in a 120 mile radius. Usually the folks in the city have to achieve 140 calls in a month , while most rural assignments are upwards of 150-180 calls. How is this fair? Since BAT took over this job has been nothing but a joke. They scared off the only person in home office who cared about the Trade marketing team(Mike Auger). The TMs in the field were highly respected and regarded for their work and were always recognized. At this point and time it just seems like we are robots and nothing but a number to them. It is hard to keep a positive outlook when constantly new work expectations are coming down the pipeline while nothing is being changed or removed. Random calls set up for 2 hours to talk about what is going on at Home Office and how their workload is going to change, but no mention or recognition of the Trade Marketing Team. It is an embarrassment. They just want to appease the share holders and keep loading up their own BAT pockets. Anyone on here with a positive outlook on the company has probably been paid off by their SDR in “WOW” points just to attempt to increase the rating. Our biggest competitor (Altria) half the time doesn’t even have their employees in the field, yet they are paid more, drive better vehicles and are taken care of better. Our other competitor (ITG) starts their employees at almost the same pay to take care of dying products. We have the biggest variety of products as opposed to our competition, yet we are severely underpaid. With the severance package coming up, I am sure home office is going to be shocked by the amount of people willing to happily walk away from this job. The culture is completely non existent. It’s just work hard, work hard some more, and continue working hard. Be ready to be over worked, under appreciated, and underpaid.

1.0
Apr 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Health Care 401k You get Maternity and Paternity leave

Cons

This was once an organization that inspired its employees to be the best. The company cared about us and we cared about the company. We worked hard for the organization because we trusted and valued our leadership team. We wanted this company to succeed. And we worked hard to help it be the leader in the industry. Since BAT has taken over the culture shift has changed significantly. It has been made clear this executive leadership does not care about its employees or the customers. Plans are being thrown together at all levels and shoved down to the field. There’s no time to put together a plan to present to our customers. No time to build a strategy on how to tackle initiatives in the market. This company is on the verge of imploding. As a long time employee, it’s disheartening to see this organization self destruct because the executive team doesn’t care about its people, the customers or quite frankly the Reynolds organization. There are many examples of this organization not treating its people well. I could list them, but all you have to do is scroll. And don’t be fooled by the positive reviews - they usually “encourage” interns and Global Grads to review on the exciting times with the company on social media. These aren’t a true assessment of how they treat their employees.

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Reynolds American Response
5y
We appreciate your honest review. We strive to provide our employees with an environment that each person feels heard. Hearing your feedback helps us improve our processes and make the company a better place to work.
2.0
Oct 25, 2018

Going downhill

Recommend
CEO approval
Business Outlook

Pros

There are many pros to the job. Company car, great benefits, 401k match, flexible schedule. Fun place you work if you get a good manager.

Cons

There are also many cons, most which lie with the company and not the job itself. The number 1 complaint is no appreciation for tenured employees. They just announced a salary restructure which will pay a TMIII in that position for 1 day virtually the same as someone in the role for 10+ years. They know the older employees aren't going anywhere. Secondly, the peer rankings are based on geographical markets that are completely out of your control. If you are lucky enough to be placed in a good territory, you will be rewarded with higher raises and a bigger bonus.

Viewing 31 - 33 of 1,797 Reviews

Glassdoor has 1,905 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.