Reynolds American reviews

3.2

53% would recommend to a friend

(1,797 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jan 2, 2022

Look elsewhere

Recommend
CEO approval
Business Outlook

Pros

Average pay. 401 k match. Low car payment. Sick leave. The peers you suffer with.

Cons

All the previous non-forced reviews you read are true. This company has a sinking ship or morale and talent that they refuse to address. Luckily the talented are leaving. Sadly this leaves the ill equity in leadership roles. This isn’t a management job by any means. This is a customer service and merchandising job. There is a huge difference between the white collar business analyst position they describe and the blue collar bleeding knuckle complaint resolution position it actually is. You do not have the authority or ability to make smart business decisions for the company. You cannot build relationships while you’re laughably strong arming small business owners. Upper management will treat you as expendable. This was seen when during the pandemic it went from “we’ll do what we can to make sure you’re safe” to three weeks later. “Visit 4 times your normal schedule. Our profits are more important than you or your family’s safety” You’ll be wondering every 6-8 months if they are going to fire you or move you across the country to keep your job. The actions of upper management and their words never match up and they think too little of their employees’ intelligence to think you’ll recognize. They manage to the lowest employees instead of motivating their top tier employees. Their main focus now building company appeal to new hires in hope to maintain them for 2 years in order to replace the hemorrhage of escaping talent. If you are looking at this place for employment I highly suggest you look towards any of the competitors first. They pay better, treat you with respect, and are honest with actually caring about you. That’s why they didn’t return to a pandemic until 6-8 months later.

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Reynolds American Response
4y
Thank you for your review. Our company is transforming, and as part of that journey we strive to provide our employees with an environment in which each person feels heard.
1.0
Sep 23, 2021

A sinking ship

Recommend
CEO approval
Business Outlook

Pros

Typical benefits, good vacation, and a company vehicle.

Cons

Always in constant chaos with no real direction. Downsizing continues and the agreegeous spending continues.

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Reynolds American Response
4y
Thank you for being a part of our company over the years. Our organization is on a transformation journey. We appreciate your review. We're always looking to make improvements as a company and as an employer.
1.0
Dec 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Vacation time is a big pro, but they changed the coverage model so you can’t use your vacation without killing yourself before or after to get ahead or play catch up.

Cons

Everything is different with BAT, EVERYTHING. If this is a job you are considering here’s a typical day/week/month. Leave at 7-7:30am, make 8-12 stores per day. Every store visit is the same: try to make space in a crowded gas station for 20 new products that will ship within a month. You don’t have the supplies you need to make these products look good, you have to be really creative and ‘make’ things work as you can which takes a lot of time, but remember you have to have 8-12 calls per day or you lose 30% of your bonus. You walk into these stores sweating thinking about how you can make this work with the materials you have, and try and talk to the manager about the new products they will get. Next, you need to talk that manager off the ledge for 10 minutes and try to convince them not to hate you, because the 20 new things coming in aren’t decided by you. Once that’s all set you need to pretty much touch and move everything on the backbar to make your space. No problem, except we are in a pandemic! Plan on spending as long as it takes in that store while Suzy $10/hour removes her mask every time she’s not cashing someone out. Now, do that 8-12 times through your day, drive home between 4:30-5:00. Eat your lunch while you drive to your next store or grab chicken fingers at GetGo. Rinse and repeat over 5 day work week. Feeling overwhelmed? Well if you want to use all that vacation you have you still have to fit in all your calls. You have to have 97% or above of your stores visited or you lose 30% of your bonus. Take that vacation day, just be ready to make 13 calls a day all next week when your back to make up for it. There is no time for any type of administrative work thought out the day so when you get home to your family be ready to spend 1-1.5 hours on your computer to keep up with all emails, town halls, and video trainings you need to watch.

Viewing 46 - 48 of 1,797 Reviews

Glassdoor has 1,905 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.