Reynolds American reviews

3.2

53% would recommend to a friend

(1,798 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Sep 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Company car That’s literally it

Cons

Unrealistic expectations Constantly moving goalposts Pay below industry average Micromanagement An obvious air of “you don’t matter / you’re easily replaceable” When I was initially hired, I kept hearing “you’re the CEO of your assignment” - what a laugh. More like “you’re the janitor of your assignment while we crap all over it” In a nutshell, the job is for you to be a face for your customers to get upset at. BAT habitually abuses these customers by forcing out product after product that never sells, and chiseling away their profit margins on products that DO sell with reduced rebates and increased costs. The stores have to accept it or they will get their contract cut. So you’re the person they yell at when this happens. Your stores will generally be unhappy (maybe not with you, but with BAT) and your manager will be there to catch any perceived slight or mistake you make. In my time at this job I worked incredibly hard and constantly felt like a screw-up. Unbelievably demotivating. I’ve been out of the role for over a year now, and every single day I wake up thankful I don’t work for this company anymore.

1.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay was ok. Insurance is ok. Paternity leave makes me want to have a kid every 9 months.

Cons

Trade Marketing (the feet on the street) is about to be dismantled. We are no more than an exorbitant expense to the bottom line for BAT. They hate us and the cost that comes with a field trade sales force. Let me repeat that. They HATE US and the cost of field trade marketing. Propel 2.0 , as they call it , is the field trade restructure that changes everything. The field force will be cut by 35 to 40% with alternative coverage (3rd party) calling on low volume independents. A lot cheaper for BAT to pay a 3rd party to service low opportunity outlets. Not to mention they know these retailers are clueless and will be in violation of contracts (unbenounced to them) and they won't pay the discounting or pep funding associated with the programs signed. At the end of the day RAI TMS is the next cost cut. Massjve program resources are going to the chain stores that allow scan data information to go directly to the wolf. Big tobacco is driving consumers to the compliant complicit (or not - but who's looking) chain stores further pressuring the under funded independent stores to close their doors or sell out. It's a smart play on big tobacco's part. Just not how I thought it would play out when I started my career 25 yrs ago.

1.0
Jun 24, 2021

“BUT DID YOU DIE!?”

Recommend
CEO approval
Business Outlook

Pros

The people you started with in the good old days..

Cons

No need to say much. It’s obvious at this point to anyone who can read and has 10 mins to scroll down the review page. They throw the whole planet at you at once..everything is a priority. Work you to death while finding creative ways to pay you less, and when you complain the response is “BUT DID YOU DIE?” SIP can SIP on deez… (insert nut joke)

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Reynolds American Response
5y
We appreciate you being with the company for over ten years. The organization is undergoing an exciting transformation. We value our employees' feedback and encourage you to discuss your concerns with your line manager or HR.
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