Reynolds American reviews

3.2

53% would recommend to a friend

(1,798 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jun 28, 2018
Recommend
CEO approval
Business Outlook

Pros

401k match Great training and experience

Cons

You become a human “free government cell phone tent”. Good ‘ole boys club and not changing...

1.0
May 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Company car - although they deduct $150 from your check monthly when no other companies in the industry do that. 401k, medical, dental

Cons

You will most likely have to leave the company to create your own promotion opportunities. I was on their “succession list” for a number of years. Basically, if your on succession it means management has given their blessing in getting you promoted. The tobacco industry is on decline and with that said, so are the promotion opportunities. Unfortunately, there are a lot of people looking for a promotion and nationally, there may only be one spot per year with 20-30 people waiting their turn. If you happen to get lucky to be offered, be prepared to get whisked off to some desolate area. And if you turn it down you might as well pack your bags because you just blackballed yourself. There is only one path for advancement for a TM, and that is trying to get to Account Manager. That is if there are any available. Starting pay for an Account Manager ranges in the 70’s. If I had to do it all over again, I would spend a few years here and leave. You can get a similar job in a different industry in the 80’s. That’s what I did and I am very happy. Only regret i have was being naive. Got fed the koolaid thinking I was next to get promoted and to be patient. There are people who I still talk to that are still on succession longer than I was who are still living the pipe dream. Please don’t let that be you. If you want to get promoted, create your own. Don’t leave it to chance in a delicing company. People leave because the pay is terrible. Starting pay is absolutely below the majority of the industry as well as other CPG companies. 2 things happen when you pay like this - good people leave and desperate people get hired.

1.0
Jun 3, 2023

Going down the drain

Recommend
CEO approval
Business Outlook

Pros

Parental leave is great except when you have to cover for your colleagues during the 16 week leave of absence

Cons

Constant change of direction. Lack of formalized onboarding for new hires. Opportunities for advancement have dwindled as majority of director level and above openings go to international or external hires. Operations culture is horrible and I blame our EVP for that. We have to jump immediately on any issue the Ops EVP raises, even if it’s a moronic request and your saddled with real work that impacts the bottom line. His leadership style is atrocious and all his underlings are nothing but “yes” people. And he can stop with telling us not to “bitch and moan”…his exact words on multiple occasions.

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Reynolds American Response
2y
Thank you very much for your feedback. We take feedback very seriously as it helps us highlight opportunities to continuously work on. In regards to Onboarding, we do have a formal onboarding program that is led by our managers. Through resources on our Onboarding Hub, as well as our Salaried Operations Onboarding Program, our managers are provided resources to ensure all employees receive critical information associated with their roles as well as the organization through their first few months with the organization. We recognize there are always opportunities for improvement and we will continue to strive towards bettering the systems and processes we have in place.
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