Reynolds American reviews

3.2

53% would recommend to a friend

(1,798 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Oct 26, 2018

Unappreciated and undervalued over the years

Recommend
CEO approval
Business Outlook

Pros

5 weeks of vacation 6% 401K match Health benefits pretty standard Can have flexibility depending on your manager Usually not a need to bring a lot of work home for after hours

Cons

I’ve been a territory manager for over 10 years and the role has drastically changed. I don’t mind change because it keeps things from getting mundane and boring. However, with more responsibilities it would be nice to be appreciated and valued as an employee of the company. I currently work in a territory with over 150 contracted accounts while other reps have 80. The workload is very unbalanced as you can see. I’ve seen the company through many brand acquisitions, brand launches, failed attempts at new products and constant change of strategy. Again, the change keeps it interesting but the work load over 10 years has more than tripled and compensation has not. In fact, recent salary structure changes are rewarding those TMs who have been with the company for just a few years rather than the loyal employees who have been a large contributor of the success of several brand launches and acquisitions. That is so disheartening and frustrating. Your day to day happiness will truly depend on your direct manager and region management. No chance of promotion unless you’re willing to relocate just about anywhere. There are several people in management who have no clue how to motivate and lead their people and have created a cut throat environment.

2.0
Sep 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Company Car Gas Card Some Flexibility Company Trips If you have a understanding and organized Manager the job will still be tiring but tolerable at times.

Cons

Be prepared to be overworked. This job has turned into a merchandiser job. Lots of running around and building displays. Lots of wear and tear on your body. Some management are all about themselves and less about the people. I have seen micromanagement and that makes the job impossible and miserable. The pay does not match the work load especially for the east, north, and west. Our rent takes up most of our check not making for a comfortable personal lifestyle.

2.0
Jul 5, 2018

Territory Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good job to start at to gain field experience. You get time off and benefits from day one, “unlimited” sick days (this isn’t a desk job so your really can’t push yourself when sick), company car $175/month, and company matched 401k up to 6%.

Cons

The job has become stressful and the pay doesn’t match the stress level. You have to keep up with call coverage (some territories have 150 monthly calls), POS changes, goofy division/regional initiatives, and anything else that can happen for example product recalls. It’s getting to the point where enough is enough and the field is loosing motivation. It’s sad really because what was once a fun job is now a painful daily task. Again, everyone is always thankful to be working but don’t forget your self worth too. Ps: there’s over 100 vacancies in the company

Viewing 109 - 111 of 1,798 Reviews

Glassdoor has 1,906 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.