Reynolds American reviews

3.2

53% would recommend to a friend

(1,798 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Dec 16, 2020

Just not worth it

Recommend
CEO approval
Business Outlook

Pros

The company car is great, and the 6% company match for our 401k is nice.

Cons

Stress far outweighs the salary. You will be overwhelmed and bombarded with countless new initiatives - too many for any reasonably hard worker to handle effectively. Our strategy is constantly changing, frantic, disorganized, and unclear. We don't treat our retailers well, and they are the ones buying our products. Opportunity for promotion only exists if you are willing to relocate. It was a tough job to begin with, but since the BAT acquisition, things have taken an obvious turn for the worse. I would encourage potential applicants to look elsewhere - this job simply isn't worth the salary anymore.

1.0
Dec 15, 2020
Recommend
CEO approval
Business Outlook

Pros

The pros of the job are also the things that have people trapped here and miserable. - company car - decent salary - flexible work schedule and time off - phone, internet stipend etc. They are not worth it!! Look for a job that truly values it’s employees because REYNOLDS ISN'T IT!! Every since BAT bought Reynolds American, the TM position and the company has been horrible.

Cons

The company used to be an amazing company to work for. BAT purchased us and only cares about how much money the Territory Managers can make them. THEY DO NOT CARE ABOUT THE PHYSICAL, EMOTIONAL OR MENTAL HEALTH OF THEIR EMPLOYEES. My goal is to let you know not to get blinded by the car, the salary/bonus etc. because it’s not worth it when you work REALLY hard and it’s not rewarded or appreciated. We work THE HARDEST out of all of the tobacco companies but our pay does not reflect that. We have been forced to stay in stores for HOURS resetting the Vapor and Cigarette sections since coming back into the field in June of this year. Many of the workers and customers in the gas stations do not wear masks and it’s frightening to work in small spaces with them for 2 hours trying to remerchandise the fixtures and then go home to our families. The people making the decisions sit at home, in a safe environment, thinking of more work for Territory Managers to do. This year is the heaviest work load that many of my peers have seen and NOT ONCE has anyone asked how we are doing. It’s disgusting and disappointing. So many territory managers have picked up REALLY bad habits because of the stress of working through a pandemic, trying to keep themselves and their families healthy by not catching the virus, trying to balance the workload, and hoping that we all get to the other side of this. SERIOUSLY, APPLY FOR JOBS ELSEWHERE! The bad REALLY outweighs the good now that BAT owns us. You won’t be happy or excited to go to work because NONE of us are!

1.0
Aug 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Been in the company a long time 10+ years. You will work with great people. The mentorship for new hires is amazing. The team I was on was the feeling of a family. I would describe our team as siblings and we all took care of each other. I say my manager was a big sister instead of mother because she was out there with us in the trenches leading us with the rest of the team. It’s motivating to see your manager come out and genuinely care about your wellbeing and go above and beyond their role to do what it takes to keep you from ever getting discouraged. Most days, my feelings of this company are such a positive experience with your teammates working toward that common goal. I was so appreciative in having a manager that genuinely shows appreciation for their team. I have learned a great deal from this company as they invest so much in our development over the years. I feel the company training workshops they send us to are very useful and you feel the cost of investment made toward your development.

Cons

After 10+ years of loyal service and ratings of above and beyond, I was still at a salary of 68k. The company did make an attempt to adjust tenured TM pay and I did get a high performing TM bonus of 5% on top of 3.3% annual increase which raised my salary to 73k. However, a direct vapor competitor JUUL offered me a salary in the 90s to start. I was surprised to say the least about how a start up company can pay more than a company that made billions in the previous year. Always being transparent, I had this discussion with my peers and manager. I came to the realization that the company would not make any attempt to match or make our salary competitive for me to stay. After losing a lot of sleep making a decision, I decided to accept the offer. It was very painful to leave my peers and manager that I have invited into my home and regard as my work family. I was so passionate about this company and resigned on great terms, but I would’ve been a fool not to accept the high salary offer with JUUL that would’ve taken me years to achieve with Reynolds American.

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Reynolds American Response
6y
Thank you for taking the time to leave your feedback. It is our corporate practice to continually evaluate our compensation plans, and it is our belief that fair compensation transcends salary. Included with our salary is an annual bonus, up to a 6% 401K match with an additional 3% enhancement when you contribute 6% or more, financial counseling through Ayco, tuition reimbursement, health, dental, and vision insurance. Territory managers also receive personal use of the company vehicle and a monthly cell phone and home internet allowance.
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