Reynolds American reviews

3.3

52% would recommend to a friend

(1,799 total reviews)
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David Waterfield

64% approve of CEO

55% positive business outlook

Reynolds American has an employee rating of 3.3 out of 5 stars, based on 1,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Aug 5, 2022

BAT's Field Trade Marketing

Recommend
CEO approval
Business Outlook

Pros

Same as the other reviews.

Cons

All of the negative reviews are very accurate. BAT to this company is like Biden to the USA. The entire organization is not stable. Along with the perpetual decline in tobacco usage, the entire industry is under attack with regulation from the federal government. More than half of our products are in the governments hands and could get banned at any time. This is the end game for the tobacco industry and especially field trade marketing for this company. Perhaps this is all you need to know when making an educated career decision… but there’s more. Upper Management is made up of mostly foreigners, especially Australians. The tobacco industry is all but eliminated in the Australian market so all the BAT executives from there quickly got leadership roles here. A single Region/State in the US does more business than all of Australia, so for them to come over and manage a vastly bigger and more complex market makes zero sense. Upper managements malicious business practices and strategy has completely ruined our reputation with our retail partners and we’re no longer the category advisors we use to be to our customers. Workload - There are too many initiatives, too many product launches that ultimately fail, too many last minute request that are constantly changing and everything is a “priority”. We are working at an unmanageable pace and it’s truly an understatement when it’s said that the workload is overwhelming. On top of the utterly ridiculous and tedious nonsense, you’ll manage overly complex pricing strategies that change monthly. Plus, due to so many territory vacancies, you’re asked to cover stores outside of your own 120+ stores. Depending on your territory, you're looking at 3000+ miles in drive time per month. All of this is due to BAT’s lack of knowledge and leadership skills in the US Market. They’re hiring people to work in the corporate office that have zero field experience or any experience in the tobacco industry. We used to have a cohesive unit between the corporate office and field personnel because they, themselves, were in the field at some point. They used to understand the realities on the ground… now it’s just “us vs them”. There is no job security and almost zero field promotions. BAT already laid off 1/3rd of the work force in the field and we’re certain they’re planning to do another restructure in 2023 with more layoffs.

1.0
Feb 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Benifits. Heath, life, 401k match. 15 days vacation paid. Computer and company car.

Cons

Unrealistic goals, back breaking duties, carrying heavy materials and merchandising that will cause Carpel Tunnel syndrome. Job requires 12 outlet visits a day. A storage unit that you share with 5/6 people so it’s over crowded and constantly deliveries causing dangerously stacked boxes. This causing accidents on a frequent basis. Managers who have no business being managers who are not properly trained in human resources or team building people skills. The communication is extremely poor, execution if constant change is unprofessionally explained ! you can work for the company for many many years and get nowhere, when others won are not qualified can just kiss up to the upper management land get promoted. If you’re a man in your 20’s or 30’s you will move up the ladder quicker than a female. There is no room for growth or promotions unless you’re willing to sell your house move your family and start over in a completely new city or state. Starting salary is the lowest in any retail industry especially compared to the competition Altria ! Bonuses are not according to your hard working skills and building revenue in your territory it is on a sliding scale so everyone on the team must meet the goal before you can get a bonus. No more stock options bonuses ! The company charges you $175.00 out of your salary for the company car! There are no more team building lunches or events and Las Vegas is no longer company trip ! BAT ruined this company for employees as all they care about is there stock holders millions. The company stop caring about their employees after merging with Nateral American Spirits ! I could go on and on ! I would not recommend this job to my worse enemy let alone a family or friend!

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Reynolds American Response
4y
We place great importance on the health and safety of our employees. We value and would encourage our people to report any safety concerns with HR and their line managers.
1.0
Sep 28, 2021

Horrible Company

Recommend
CEO approval
Business Outlook

Pros

Company Car. You do pay for it and they are increasing the cost, but it is cheaper than a personal vehicle.

Cons

Cutting jobs every year. No stability. If you are in a rural area expect to be covering a large portion of your state and live in hotels. Pay is inadequate for the responsibilities they will continue to dump on you. Product portfolio is huge and increasing quarterly. If you want a career in hopes of retiring one day, don’t choose this company.

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Reynolds American Response
4y
Our organization is embarking on a transformation journey. We will continue to provide our employees with an environment that each person feels heard.
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