Reynolds American reviews

3.2

53% would recommend to a friend

(1,798 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Oct 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Company car with unlimited personal use (this is probably the biggest perk). Good pay and benefits (including health, 401k with 6% 1-for-1 match, full tuition reimbursement, and three weeks paid vacation at start). Even if you don't make a career out of it, you will get unique exposure to elements of sales, marketing, trade marketing, relationship building and account management that you can take elsewhere.

Cons

You are in sales and marketing at the point of sale (trade marketing), but you won't be doing much real selling and you only implement marketing plans using a cookie cutter approach. Don't expect commissioned sales experience or marketing experience. No college degree is particularly a direct fit for what you will be doing as a Territory Manager (Sales Rep). Street smarts and interpersonal skills are all you need, so don't expect the same sales environment as in other consumer goods companies that are not in the tobacco industry. Retailers can be tough and retail is tougher in areas where RJRT has a low market share. You will be doing a lot of box checking literally and figuratively. You might end up living somewhere you don't want to be for a long period of time. Moving up can take much longer than you initially think it will, or it might not happen at all.

1.0
Aug 2, 2011
Recommend
CEO approval
Business Outlook

Pros

The compensation -- that is it ... this company used to be one of the best places to work for until RJRT got involved heavily in 2007 -- and like always, big company politics change the culture and structure, to the point of no return.

Cons

I never have given my heart and soul to a company that in the end treated me so foul. I won awards, contests, etc. here. I was considered at one time a front runner of the position. Upper Management here reminds me of being in high school. If your one of the cool kids you can be part of their clique and get a promotion regardless of your tenor, or what lack of accomplishments you have done. There have been so many promotions here were people have been here under 2 years and did not even master their current position, but because they were a "chosen one" they were deemed fit for management. Upper management loves to use words here like "networking" , "change" , and "transparent". But what makes me laugh is they make the rules and change them all the time, and exclude themselves from their own rules. My supervisors planned trips and visits in the field around night life bars, and were under the impression that rules did not imply to them, and that it was ok to say inappropriate innuendo's. Very unproffessional management was here (not sure about now -- keep hearing very inexperienced now) My boss at one time, told me you had to be part of a clique to get a promotion, and that it did not matter how good your reviews were, or what your accomplishments were. The "good old boys" network is strong here as well, loaded with favortism and politics.... If you speak up about wrong do'ers with power here -- their friends (with power) will not forgive you and hold grudges and not ever speak to you again. This is regardless weather or not being right or wrong. This company says they are a family company, but more times than not get ready to stay and sleep in a hotel, or on the road somewhere away from family. Also, when I was here the health insurance was next to awful. I could have almost paid for insurance on my own for what their costs was to insure more than one person. If you are a single person, right out of college, or in your mid 20's, and don't plan on having a life, maybe you should try here .... I never in all my years of working have seen a place turn into this result, and I have worked for much larger companies. In my opinion this is an awful place to be.

1.0
Jun 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Nice Insurance package. Nice company care. Good product line to represent with a name retailers know. A few old timers still work for the company and can tell you stories that will help in the field.

Cons

Management is young and does not have a clue about how to sell Natural American Spirit cigarettes. They need to step back and take a look at the brand. Current management are all RJR employees (Former management has all been fired or asked to leave). If you want to advance you will have to learn to kiss butt and make sure you only answer any type of question with the answer management wants to hear. No room in this company to have or express your personal feelings.

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