Reynolds American reviews

3.2

53% would recommend to a friend

(1,798 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jan 3, 2013
Recommend
CEO approval
Business Outlook

Pros

If you want to learn about the CPG industry this is the company for you. You get to consistently interact with key decision makers at the retail and wholesale level which exposes you to all aspects of the business. It has definitely increased my communication and negotiation skills. This is a sales position but you never sale alone even though you do have a territory you manage. I have some incredible coworkers and managers who supports me on a regular basis. It is a competitive group but a little competition never hurt anybody. The tobacco industry is a highly competitive environment which has made me a stronger sales person and better leader. The benefits are top notch. I would be hard pressed to find another company that offered the same or better benefits than this company. The salary, bonus, health care, 401k, company car (insurance, gas, and maintenance paid for), cell phone, etc. they know how to treat their employees right. The goals are a challenge and sometimes I wonder how they were developed but they are attainable if you work smart. It is a sales position so I expect goals. How else are they going to pay me?! But what's incredible is that the job is not commission based. It's not just about me doing anything and everything whether ethical or not to drive the business. They want me to focus on what's right for the business and customer. I have never dealt with a company that consistently pushes me to do what's right for the environment. They encourage me to recycle, gave me a hybrid car, sales material that shares with our customers our sustainability philosophy, offices that are wind powered, etc. It's who they are. The work life balance is just right. They give me unlimited personal and sick days, 2 weeks of vacation right off the bat, and 11 holidays. They expect me to get my work done and rightly fully so. Who wouldn't? There might be a couple of days after I get home that I have to catch up on some paperwork but its not complicated work. A little less reports would be nice though. Managers are young, a little inexperienced, perhaps arrogant but they're great if you know how to manage them. Sounds funny, but I'm a sales person. A good sales person must be able to adapt their communication style in order persuade customers, coworkers, and managers in order to achieve the result you're looking for. Overall, I am really enjoying my experience with this company. If after a few years I'm not in the position I'm hoping for within this company, I have no doubt the skills I am gaining from my time here will benefit me in any other industry.

Cons

Some of the more tenured reps keep referring to the "good old" days when things were more relaxed and not so goal driven. But they also said they got paid only half what they're currently getting paid and without any of the current benefits. Did they expect to get paid more for less work? This is a business. If we don't do the work why should we get paid? They also said the culture has changed for the worse. Honestly, I enjoy this work environment. Probably because I don't know better and that's fine with me.

1.0
Mar 13, 2012
Recommend
CEO approval
Business Outlook

Pros

The money and company car, that's it

Cons

IN MY OPINION - no room for advancement unless you are a manager's pet, good looking, played an instrument, drank with the good old boys after hours / Get ready to live in your suitcase / Politics here consumed almost every decision made / Graded by a so called "panel" at the end of the year, which you don't hear about until weeks later, where managers sit there and bash you and you can't defend yourself until after your review is given / Slowly and painfully having the original history of the company gone and becoming RJ Reynolds.

2.0
Jan 30, 2012
Recommend
CEO approval
Business Outlook

Pros

Autonomy. Or whatever is left of it. The best darn cigarette in the industry, period.

Cons

The trade senior directors preach about leaderships dimensions, yet don't demonstrate these qualities themselves. Everyone down to the AE's recognizes this. What is just so funny now is watching them scramble for mobile candidates to promote. There aren't any! Folks, this is the beginning of the end to what once was a very nice company. What a shame that the incompetent and inhumane ELT has trashed it.

Viewing 1711 - 1713 of 1,798 Reviews

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