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Rise Broadband

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Rise Broadband reviews

2.8

46% would recommend to a friend

(258 total reviews)

Jim O’Brien

20% approve of CEO

20% positive business outlook

Rise Broadband has an employee rating of 2.8 out of 5 stars, based on 258 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Rise Broadband employee rating is 22% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

258 reviews
1.0
Jan 7, 2016
Recommend
CEO approval
Business Outlook

Pros

I'm really writing this review because I've been a part of the management process, and I know this company is clandestinely asking certain management across the company to go on social media and leave "positive" reviews of the company, which is something they have done on a few occasions in the past. The nature of this review (since I know the boys up top are looking) is to provide senior management with some potentially valuable feedback.

Cons

Attn: Senior management When you lie to your employees about the state of the company, they know. Most "seasoned" employees never believed the positive spin you put on everything at meetings, because they have seen the real nature of the company, and they know that things seldom change for the better, without evidence to claim such. The employees who are on the front lines are dealing with the blowback from all your terrible decisions to date, and you want to act like everything is fine. Well the fact is, it's not. Truth is, none of you have got a clue on how to make money selling an inferior product (wireless). Over the years, you've gone back and forth several times from wanting to sell the entire company(ies), to wanting to dump tons of money into advertising, to realizing that you're broke so let's "maintain" current size. Nothing is set in stone and big decisions get made/un-made constantly. Net ops/Infra departments never gets more than 1/4 of the budget they request and yet you still expect them to function and grow according to customer demand. What world do you live in? You are a very confused company. You do this all while trying to convince your employees (who know better) that this is a great and stable place to start a career, when everyone knows it's entirely possible you could sell the company within a year. You have completely forgotten how important your employees and customers are. They aren't important in a world where you so obviously wish to abandon Ship. Now, with the mass layoffs and the current, even more hostile, attitude towards current employees, there's a very interesting picture being painted. It seems you want to try to find reason to fire a few more employees before ultimately having to do more layoffs. A mass firing looks better than mass layoffs to potential investors/buyers, and is cheaper, than mass layoffs. And we know you have fudged your numbers before, in order to look more attractive to investors/buyers. It's a disgusting, dishonest practice that you would expect to see from a ponzi scheme. We don't know for sure what you have planned for the future, but based on what we are seeing, and your historical track record, we usually have a pretty good idea. Mark my words, if you don't stop treating your employees in the call center and technical field like expendable garbage, this company will continue to lose business.

2.0
Nov 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Easy enough to work with no prior experience.

Cons

This company is so wildly incompetent and deaf to its own workforce that I don't know how much longer it might be around. Corporate went through a staunch acquisition phase where it consumed too many little companies to improve or integrate into their own standard operations that now it's impossible to deliver a reliable core product-- and the remaining customer base knows it, feels it, and will abuse every call center agent for it. The call center is grossly understaffed and they pushed out the entire billing and almost half the technical support staff by demanding we all become sales agents for AT&T products; a move they have been forced to rescind because they actually can't fire anyone over it because there's hardly anyone left to fire. They are also not hiring to replace these positions. Instead, they are hiring more Sales staff after a giant scandal regarding commission payouts caused most of the Sales department to quit. Advancement only happens here with underhanded motives. Positions get created for specific individuals and often times people get hired onto something without the position ever being posted for applications. Most people hire their friends and family into all the higher positions and leave everyone else to suffocate in the toxic call center Tiers 1 and 2. They also fired half of corporate and the CEO stepped down so I don't even think the own company believes in itself.

1.0
Aug 22, 2021
Recommend
CEO approval
Business Outlook

Pros

The coffee in the Englewood breakroom is okay. IT teams do a great job.

Cons

The senior leadership team has lots of inner fighting. The acting CFO Mark Meisner has zero vision and struggles with basic logistics and does not show any signs of improvement. Most struggles could be resolved if he was interested in investing in the proper accounting systems and controls for the organization. No succession plans are in place, the company is looking to sell. Overall it's a capital-intensive business with a debt that could fill the Grand Canyon three times. Very much brick and mortar with zero tolerance for executives to work remote and travel is very limited. Very much a boys club where the girls are expected to listen and get to work (very sexist). The boys love the bonus structure. CEO Jim O’Brian brags about buying 200 acres and new cars, while call center agents are on food stamps. Teams are over-taxed and spread very thin also felt very unsupported across seven regions. A lot of time is wasted preparing for weekly operational reviews and making slides perfect. Zero upward movements in career opportunities. All HR issues should be referred to the parent company Hudson. If you choose to work with them, don't expect to ever receive a thank you.

Viewing 1 - 3 of 258 Reviews

Glassdoor has 265 Rise Broadband reviews submitted anonymously by Rise Broadband employees. Read employee reviews and ratings on Glassdoor to decide if Rise Broadband is right for you.