Risepoint reviews

There is a serious lack of diversity with leadership. Minorities do not feel they have a chance at growing with the company because the only internal promotions employees see are those that fit a specific demographic. Over 60% of call center employees are minority which sends a bad message when the top of the organization is the complete opposite. Everyone sees the lack of diversity and knows it is an issue but upper management is unwilling to address. Not only is the lack of diversity an issue, inclusion is as well. At times, important key players are not brought to the table who should be involved when decisions are being made which creates serious a disconnect. There is a lack of value placed in non-sales roles. Do not expect to have a strategic voice here. You are told to execute what upper manager expects and work as administrators no matter how experienced or educated your background. There are inconsistencies with compensation when it comes to bonus pay and stock options. Again, those in certain roles and demographics mainly reap the benefit of additional compensation and stock options. Female employees, no matter the role or level in the company are often treated with great disrespect from male counterparts with no consequences. A lot of employees would agree that the company operates in the "good 'ol boy" system.

Upper management is awful. They will do anything, if it means getting rid of an employee, to make sure their friends have a job. Management sits at their desk all day and go through their employee email to found mistakes. They dictate instead of manage people.