Pros
Schedule somewhat flexible (depends on manager). KPIs clearly defined. Business casual dress code. Great office space located in the Plaza of the Americas (Downtown Dallas). Adjacent to public transportation, DART's Pearl Station.
Cons
Minimal training (1 week) that didn't focus on the important aspects of the position. Daily call/talk time requirement (Ex: 115 calls and 3 hours of talk time a day minimum - if you have less than 3 hours of talk time, you would be required to make more calls.) Call strategy - required to call same person multiple times a day, every day for several days until reached. You feel less like an educational counselor and more like a telemarketer. Multiple weekly meetings (1 on 1's and team meetings). Little to no room for advancement within department. Difficult to make lateral move within company. Low starting salary - minimal, if any, salary increases. Micromanaging management style (most not all).
