-Low pay. They claim they are in the top 3rd for pay. A quick search for other jobs in similar positions will prove that you can start at $45,000-$50,000 easily. I don't make even make that! If you meet all the expectations of your position your merit pay can still be under 2%.
-Micromanaging with new call software! The new call recording software will flag you for every little thing you don't say or if you don't say it in the words they want you to use. It is NOT always appropriate to ask for a referral, but you will be flagged if you don't.
-Lay offs. A lot of layoffs with zero notice to employees. They have admitted they expect more as they continue their "migration".
-Strict "script" they want you to follow now. Having to ask for an application walkthrough each call is offensive to the students. If you are seeking higher education and online education surely you can handle beginning an online application. I have literally been laughed at on the phone for asking this more than once.
-The reorganization of the company has gone from true student support to how many contacts can we make a day. The days of caring about the students are long gone. This is just about metrics.
