Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.8 out of 5, based on over 3,536 reviews left anonymously by employees. This rating has been stable over the past 12 months. 67% of employees would recommend working at Ritz-Carlton to a friend and 66% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (56) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 290 reviews)); "Good pay very very good" ((in 157 reviews)); "working with great people and teams in a environment with rich company culture." ((in 60 reviews)); "Great leaders and coworkers." ((in 51 reviews)); "Great company culture from Marriott and good HR." ((in 48 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 191 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 132 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 58 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

Ritz-Carlton reviews

3.8

67% would recommend to a friend

(2,969 total reviews)

Hervé Humler

80% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,969 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Jun 16, 2017

Banquet Server

Banquet server

Recommend

CEO approval

Business Outlook

Pros

I work for several hotels but there's no hotel in Chicago that has a better management team the fair the hard-working and they're not afraid to get their hands dirty

Cons

They don't hire within they do not promote

5.0

May 26, 2017

Amazing Company with Incredible Growth Opportunities

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Professional, Structure, Policies, Open Door Policy, Awesome Reputation

Cons

You have to manage your own work life balance. You can work insane hours but the work we do it so worth it.

1.0

Apr 10, 2017

Very disappointed

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hotel discounts including rooms, food and beverage, and spa. Medical benefits are rather good. 401k match is decent but comes a year later.

Cons

Most political place I've ever worked. Some ladies & gentlemen get promoted/Title change with better pay and no more responsibility. While others who have been in company 5+ years with the experience basically get told to find another job if they're not happy with it. To be "promoted" or receive a pay increase you have to apply for that position. There are no promotions or raises because of the production level or experience one has. Work life balance for operations doesn't exist at my property.

Viewing 244 - 246 of 2,969 Reviews

Top companies for "Compensation and Benefits" near you

Marriott International

3.6★Compensation & Benefits

Hilton

3.6★Compensation & Benefits

Hyatt

3.8★Compensation & Benefits

IHG Hotels and Resorts

3.6★Compensation & Benefits

Jobs at Ritz-Carlton

Assistant Maintenance Supervisor

Apartment Leasing Consultant

Suite Ambassador (Shipboard)

Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Banquet Server

Amazing Company with Incredible Growth Opportunities

Very disappointed

Top companies for "Compensation and Benefits" near you

Jobs at Ritz-Carlton